MacOS Desktop Support

New York City, NY - USA

Monthly Salary: Not Disclosed

Posted on: 6 hours ago

Vacancies: 1 Vacancy

Job Summary

Role-MacOS Desktop Support

Location- NYC

Knowledge of Different versions of Mac OS X OS X 10.15 Catalina feature & Big Sur Different Installers for Mac OS X 4) Terminal and usage of different terminal commands Activity Monitor System Preferences User accounts Time machine Application troubleshooting Bash and Apple Scripting Behavior of different Anti-Virus Usage of different Remote Control tool (Should have worked with at least one Remote Control tool) OS Updates Third-Party application updates. Network Utility Troubleshoot and fix the reported failure event and Escalate as and when needed
Provide Tier-2 support to partner on requested queries and tasks through Incident (reactive support)
Chat Support (NOC IM for Incident Management) and Partner calling based on system classification & partners business requirements for MAC Support.
Various MAC Book products knowledge JAMF McAfee VPN MS Office
Experience using Apple Business Manager.
Experience using JAMF Pro in a Level 2 capacity to support managed Mac computers.
Experience with JAMF Connect and JAMF Protect.
Experience with security tools on a Mac platform.
Experience in scripting
Good hands-on Experience in diagnostics & troubleshooting of MAC OS
Good hands-on Experience in diagnostics & troubleshooting of windows Operating system
Good understanding of the Linux boot-up process

Role-MacOS Desktop Support Location- NYC Knowledge of Different versions of Mac OS X OS X 10.15 Catalina feature & Big Sur Different Installers for Mac OS X 4) Terminal and usage of different terminal commands Activity Monitor System Preferences User accounts Time machine Application troubleshoo...