Engineer II, Support Center
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Job Location:
Bedford, NH - USA
Monthly Salary:
Not Disclosed
Posted on:
8 hours ago
Vacancies:
1 Vacancy
Job Summary
MannKind Corporationfocuses on the development and commercialization of innovative inhaled therapeutic products and devices to address serious unmet medical needs for those living with endocrine and orphan lung diseases. We are committed to using our formulation capabilities and device engineering prowess to lessen the burden of diseases such as diabetes nontuberculous mycobacterial (NTM) lung disease pulmonary fibrosis and pulmonary signature technologies dry-powder formulations and inhalation devices offer rapid and convenient delivery of medicines to the deep lung where they can exert an effect locally or enter the systemic circulation depending on the target indication.
With the acquisition of ScPharmaceuticals MannKind has expanded into the cardiometabolic space adding FUROSCIX to its portfolio and reinforcing its commitment to innovative patient-centric solutions across chronic and complex conditions.
Position Summary:
Located at our facility in Bedford MA and reporting to the Sr. Manager Information Technology the Support Center Engineer II is responsible for the daily operations of computer hardware software and cloud applications. Responsible for all levels of troubleshooting technical issues related to hardware and software. Install software upgrades and configuration changes when required. Runs diagnostics on computer hardware. Responsible for tracking hardware and software asset inventories. Follows through on technical issues until closure. This position supports two locations: Bedford and Burlington MA and will be responsible to rotate between sites as appropriate to support end users.
Principal Responsibilities:
- Provide lead technical support for computer hardware operating systems telephony systems
and the corporate network. - Provide technical assistance troubleshooting support and general systems guidance to office and remote end users.
- Support users connecting to cloud applications specifically Microsoft
- Perform specialized tasks to maintain computer equipment and their peripherals.
- Able to effectively communicate with business owners at all levels.
- Install new software and manage software upgrades.
- Maintain computer and software inventories
- Manage image preparation and deployment for all hardware types.
- Provide system administrator skills to general systems such as Smartsheet Adobe O365 etc.
- Perform special projects as assigned by IT management.
- On-call rotation is required.
Education and Experience Qualifications:
- BA/BS degree with at least 3 years related experience or the equivalent combination of training and experience.
- Formal training in Microsoft support and the Office Suite
- Administration experience in the Microsoft ecosystem (Entra Teams Sharepoint etc)
- Experience with MDM and Apple device management desired
- Experience with imaging systems such as SCCM Ghost iDrive etc.
- Excellent problem solving skills
- Ability to work effectively under pressure
- Excellent interpersonal and communication skills
MannKind Corporation (NASDAQ:MNKD) focuses on the development and commercialization of inhaled therapeutic products for patients with diseases such as diabetes and pulmonary arterial hypertension. MannKind is currently commercializing Afrezza (insulin human) inhalation powder the Companys first FDA-approved product and the only inhaled rapid-acting mealtime insulin in the United States where it is available by prescription from pharmacies nationwide. MannKind is headquartered in Westlake Village California and has a state-of-the art manufacturing facility in Danbury Connecticut. The Company also employs field sales and medical representatives across the U.S. For further information visit .
Mannkind Corporation is proud to be an Equal Employment Opportunity employer. We provide equal employment opportunity (EEO) to all persons regardless of race creed color religion national origin ancestry gender (including pregnancy breastfeeding or medical condition related to pregnancy or breastfeeding) age physical or intellectual disability sexual orientation gender identity gender expression gender stereotyping marital status military or veteran status citizenship genetic characteristic or information or any other characteristic protected by applicable federal state or local law.
Required Experience:
IC
Key Skills
- Ruby
- Mac Os
- Computer Networking
- Windows
- TCP
- Customer Support
- Linux
- Shell Scripting
- VPN
- Dns
- Technical Support
- Troubleshooting
About Company
Drawing on the legacy of innovator and humanitarian Alfred E. Mann, our team of passionate scientists, researchers, and professionals develops cutting-edge therapeutic products and technologies that help people take control of their health and live—fully humann.
