Operations Manager Full-Time Extendicare Kapuskasing

Role Description: Operations Manager

Mission:
As the Operations Manager you will contribute to Extendicares purpose of HelpingPeople Live Better by leading all business and administrative functions in a longterm care home. You will lead and mentor administrative staff while working closelywith the Executive Director and leadership team to support the homes dailyoperations. This role is accountable for the homes financial management payrolland benefits scheduling and workforce administration and other key administrativeprocesses with a focus on compliance with company and regulatory your leadership and problem-solving skills you will drive efficiencies andfoster a welcoming environment for residents families and employees.

Key Outcomes:
Ensure accurate and timely completion of key Human Resource (HR)
processes including employee lifecycle updates bi-weekly payroll
scheduling and benefits. Serve as the in-home subject matter expert for
these functions.
Oversee resident billing accounts and collection processes to ensure timely
payments and accurate record-keeping.
Support the homes financial health by proactively managing budgets
monitoring spending and meeting financial targets. Regularly review
financial reports to identify and investigate variances and take timely action
to resolve issues and improve accuracy.
Maintain compliance with provincial legislation company policies regulatory
standards and collective bargaining agreements across all administrative and
financial functions within a unionized environment.
Lead and develop a high-performing administrative team that demonstrates
Extendicares values and delivers exceptional service to our residents
families and employees.

Key Responsibilities:
Financial Acumen Lead and execute financial tasks such as processing
payments coding time and expenses managing resident accounts and
collections and maintaining accurate records for banking petty cash and
provincial funding.
Analytical Thinking Review and interpret payroll scheduling budget
financial and HR data to ensure accuracy identify trends flag discrepancies
and provide insights that support strategic and cost-effective decisions while
recommending and implementing corrective actions as needed.
Customer Service - Support residents families and employees by acting as
primary contact for financial or HR inquiries resolving issues with empathy
and professionalism.
Lead Supervise and coach the administrative team fostering a highperforming service-oriented and collaborative office environment. Manage new employee onboarding activities.
Collaborate Partner with the Executive Director home leadership union
partners regional teams and head office resources to support daily home
operations and contribute to a collaborative solution-focused environment.
Maintain Oversee employee files HR documentation learning completion
business processes and office workflows ensuring accuracy confidentiality
and compliance with provincial legislation company policies collective
bargaining agreements and regulatory standards.
Continuous Improvement Enhance efficiency and performance by
streamlining back-office processes applying data insights and supporting
ongoing home initiatives projects and local implementation of corporate
projects.
Values Alignment Promote Extendicares Mission Vision and Values by
demonstrating integrity respect and a commitment to residents rights.
Flexibility Assume additional responsibilities or tasks that are unique to a
specific home or are temporary in nature.

Required Education Credentials and Experience:
Post-secondary education in Business Administration Accounting or Human
Resources.
Proficiency in Microsoft Office Suite (Word Outlook Teams SharePoint) and
advanced proficiency in Microsoft Excel.
Demonstrated working knowledge of cloud-based systems such as Workday
and PointClickCare preferred.
3-5 years of experience in business or office operations preferred; experiencein long-term care or healthcare is an asset.
2-3 years of supervisory or people leadership experience preferred.
Demonstrated expertise in HR payroll benefits administration scheduling
accounts receivable/payable and a strong working knowledge of practices
within a unionized environment including the interpretation and application
of collective agreements.
Proven ability to apply organizational skills analytical thinking and attention
to detail while maintaining superior customer service in a fast-paced multifunctional environment.
Demonstrated ability to manage multiple priorities under tight deadlines.
Must provide a complete and current (within six months) Vulnerable Sector
Check (including a Criminal Background Check) or be willing to obtain one.

Core Competencies :
Computer Skills and System Proficiency
Multi-tasking and Prioritizing
Financial Acumen
Customer Service and Communication
Analytical Thinking
Time Management
Attention to Detail
Relationship Management
Change Management

Attributes of an Effective Leader:
Strategy Development: Understands the organizations strategy and sets
priorities to make it happen.
Self-Motivated and Results Driven: Takes ownership and holds
themselves and others responsible for delivering high-quality timely and
cost-effective results.
Collaboration: Inspires a collaborative team environment and works
effectively with others with the ability to influence.
Effective Communication: Actively listens seeking to understand all
perspectives and communicates with respect.
Problem Solving: Recognizes and takes ownership to resolve issues outside
of clear role mandate.
Builds High Performing Teams: Builds the capability of individuals and
teams through continuous feedback coaching and a commitment to learning
and development.
Data Analytics & Continuous Improvement: Uses data to identify and
measure performance and develop solutions to motivate improvement.

What Extendicare has to offer:
At Extendicare we believe that working as a team creates an environment that
allows us to reach our potential. We value each employee encourage equal
opportunity for growth and recognize achievement. As a valued member of ourteam you can expect:
Continuous mentorship support for life-long learning
Opportunities for advancement and career growth within the organization
A rewarding and meaningful work experience where you can enrich your life
and the lives of others through your work.
Employee Family Assistance Program
Robust benefits package

Extendicare is a leading provider of care and services for seniors across Canadaoperating under the Extendicare ParaMed Extendicare Assist and SGP PurchasingNetwork brands. We are committed to delivering quality care to meet the needs of agrowing seniors population inspired by our mission to provide people with the carethey need wherever they call home. We operate a network of long-term carehomes (both owned and under management contracts) deliver over 11 millionhours of home health care services annually and provide group purchasing servicesto third parties representing approximately 150000 beds across proudly employs nearly 30000 qualified highly trained and dedicatedteam members who are passionate about providing high-quality care and servicesto help people live better.

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Time Type:

Extendicare and affiliated organizations including our partner homes in Extendicare Assist accommodate the needs of job applicants throughout its recruitment and selection processes upon request.