Casino Host

Essential Job Functions:

• Identifies premium slot and table players with emphasis on developing relationships with players.

• Assists in the development and implementation of new programs and promotions to ensure a steady flow of high-quality patronage.

• Responsible for complete data entry of player information contacts letters phone calls into PCS system.

• Increase market share and company profitability in accordance with all gaming regulations.

• Develops and promotes special events with target areas as directed.

• Make reservations for high-end guests as appropriate.

• Represents management at special events and promotions.

• Greeting and hosting of high-end customers and maintains the highest levels of courtesy friendliness and hospitable attitude throughout.

• Track guests visits arrange transportation and accommodation and provide complimentaries according to established guidelines.

• Travels to various markets to meet new potential high-end players.

• Keeps informed of competitive promotional methods.

• Must be able to meet the attendance guidelines of the job and adhere to departmental and company policies.

• Must be able to maintain confidentiality of VIP information

• Must be able to continuously maneuver around office and casino.
• Must be able to move quickly around property.
• Must be able to bend crouch kneel twist and work at a desk.
• Responds to visual and aural cues.
• Must be able to work independently and proven to be self-motivated.
• Must be able to speak read write and understand English.
• Must have the manual dexterity to operate a computer and other necessary office equipment.
• Must be able to respond calmly and make rational decisions when handling guests needs.
• Must be able to tolerate areas containing secondhand smoke.

Physical Mental & Environmental Demands:

• Must be able to continuously maneuver around office and casino.
• Must be able to move quickly around property.
• Must be able to bend crouch kneel twist and work at a desk.
• Responds to visual and aural cues.
• Must be able to work independently and proven to be self-motivated.
• Must be able to speak read write and understand English.
• Must have the manual dexterity to operate a computer and other necessary office equipment.
• Must be able to respond calmly and make rational decisions when handling guests needs.
• Must be able to tolerate areas containing secondhand smoke.

Harrahs reserves the right to make changes to this job description whenever necessary. It is ourpolicyto provideequal employment opportunityto all persons regardless of age color national origin citizenship status physical or mental disability race religion creed gender sex sexual orientation gender identity and/or expression genetic information or marital status. This job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee. Duties responsibilities and activities may change or new ones may be assigned at any time with or without notice.

Preference is given to qualified Iowa tribal members and members of other federally recognized tribes.

Qualifications:

• Must have proven track record of personally providing excellent customer service.
• Must possess excellent interpersonal communication team-building and problem-solving skills.
• Must be able to speak read write and understand English.
• College degree in Marketing Hotel or Business preferred but not required.
• Must be able to get along with co-workers and work as a team.
• 2 to 5 years Host or Player Development experience in a major gaming operation of similar size and stature.
• Must have a proven track record of increasing gaming revenue through established customer base.
• Must have strong telemarketing skills.
• Computer literate required
• Must possess excellent interpersonal communication team-building and problem-solving skills.
• Must be resourceful and highly motivated in seeking out new VIP opportunities.
• Must be able to work effectively across all departments.
• Must present a well-groomed professional appearance.
• Must be willing to adhere to all Oklahoma and tribal gaming regulations and guidelines.
• Must be willing to work any shift and any day when necessary.
• Must be able to work extended hours during special events.
• Must be at least 21 years of age.