Assistant Manager
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Job Location:
Monthly Salary:
Posted on:
5 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Description :
- Lead and manage the Fault Management Center (FMC)team including FMC Team Leaders and Operators to ensure smooth daily operations.
- Schedule manpower and ensure minimum manning requirements are consistently met.
- Train guide and equip team members with up-to-date knowledge of processes and procedures.
- Ensure updates to contact lists and related documentation are carried out promptly.
- Monitor all outstanding tickets identify those pending closure and follow up for timely updates.
- Create analyse and present operational reports to management and stakeholders.
- Manage customer relationships and coordinate with internal teams as required.
- Oversee manpower allocation and support operational planning.
- Perform backup or download of recordings when required.
- Handle any ad-hoc tasks assigned by superior.
Job Requirements :
- At least a tertiary or diploma qualification.
- At least three (3) years of relevant experience in Helpdesk/Call Centre operations and management.
- Able to work independently and possess good interpersonal skills.
- Good verbal and written communication skills.
- Proactive able to work with minimal supervision and able to perform under pressure.
- Service-oriented mindset with a high level of initiative and integrity.
- Building and M&E knowledge is preferred.
- Strong leadership qualities with good planning and organisational skills.
- Has a good safety mindset and displays good WSH behaviour
At ENGIE every talent has a role to play in accelerating the energy transition. Make a difference and enjoy a fulfilling professional experience. Take on exciting challenges and build a career path that reflects who you are.
Join us and be part of the adventure of the century!
Required Experience:
Manager
Key Skills
- Restaurant Experience
- Fashion Retail
- Hospitality Experience
- Assistant Manager Experience
- Basic Math
- Management Experience
- Math
- Business Management
- Leadership Experience
- Supervising Experience
- Restaurant Management
- Retail Management
About Company
We are ENGIE, a supplier of energy for homes and businesses, both in the UK and abroad. Our name might be new to you, but we've been around for quite a while. And in that time, we've achieved some pretty big things here in the UK
