Housing Services Coordinator BTR GLM

About Us

Community Housing Limited (CHL) is a leading not-for-profit organisation dedicated to making a positive impact in the housing sector. We are committed to addressing housing issues and supporting vulnerable populations by offering affordable and sustainable housing solutions to individuals and families in need.

About you

We are seeking a Housing Services Coordinator to lead the delivery of high-quality tenancy and property management services across our Build to Rent (BTR) portfolio. This hands-on role combines leadership with operational responsibilities to ensure sustainable long-term housing outcomes for our clients while fostering a positive and supportive team culture.

Youll act as a point of escalation for complex tenancy matters provide guidance and mentoring to your team oversee compliance with legislation and organisational standards and act as a key liaison with internal teams government agencies and support services to achieve positive housing outcomes. This role also involves tenancy administration and representation at tribunal/court reporting and supporting the expansion of housing services.

What youll do

Working closely with our Housing Services Manager Build to Rent (BTR) and cross functional teams youll:

• Supervise and support Housing Officers to deliver onsite tenancy and property management services.
• Ensure compliance with relevant legislation organisational policies and WHS requirements.
• Act as an escalation point for complex tenancy issues including representation at tribunal/court.
• Liaise with government support agencies and internal teams to achieve quality outcomes for clients.
• Assist with tenancy administration and reporting.
• Contribute to service improvements and support housing service expansion.

Essential Skills & Experience:

• Knowledge of tenancy legislation and housing sector practices.
• Experience in community social or public housing.
• Previous experience supervising or mentoring staff.
• Strong communication and stakeholder engagement skills.
• Current Drivers Licence and satisfactory Police & Working With Children Checks.

Please note that satisfactory police check is required for all staff and those with client related responsibilities are required to provide a NDIS and Working with Children Check (WWCC).

What we offer

• Be part of a mission-led organisation creating real social impact.
• Work in a collaborative inclusive and supportive environment.
• Enjoy flexible work arrangements and professional development opportunities.
• One day off a year as a You Day to celebrate you.
• Salary packaging and novated leasing to maximise your take-home pay.
• Wellbeing initiatives including EAP and access to health programs.
  

As an equal opportunity employer CHL works closely with people from a diverse range of backgrounds. CHL acknowledges the traditional Aboriginal owners of country throughout Australia and we pay our respects to them their culture and their Elders past and present.