Customer Relationship Coordinator
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Job Location:
Monthly Salary:
Posted on:
9 hours ago
Vacancies:
1 Vacancy
Job Summary
YOUR TEAM
The Customer Operations Team sits within Intellihubs Customer Service Operations function and plays a critical role in delivering highquality service at scale. We partner closely with our offshore delivery team providing training process guidance and operational oversight to ensure efficient consistent outcomes.
The team also manages the ServiceNow platform for retailer enquiries and supports Accredited Service Providers (ASPs) through key backoffice operations. From smart meter rollouts and service lifecycle management to incident response and enduser scheduling we either deliver these services directly or enable our offshore partners to do so effectively ensuring smooth reliable execution across the customer journey.
YOUR ROLE
This role plays a key part in connecting new homes to the electrical network and delivering a seamless customer experience. Working closely with the Deployment and New Connections team youll manage applications and connection requests endtoend ensuring each step is handled efficiently accurately and on time.
Youll build strong relationships with customers and stakeholders providing clear communication and proactive support throughout the connection journey. Your focus on service excellence will help deliver a bestinclass experience and reinforce Intellihubs reputation for reliability and customer satisfaction.
As part of your role you will:
- Raise and manage new connection and alteration requests with Energy Retail Partners
- Plan schedule and dispatch work to field technicians in line with availability accreditation SLAs and regulatory requirements
- Manage customer and partner enquiries endtoend including appointment coordination and successful site access
- Handle highvolume inbound and outbound customer communications
- Partner closely with internal teams (Operations Commercial Sales) to deliver contractual and customer outcomes
- Support presales bid activity and strategic customer account plans
- Build and maintain strong customer relationships across NZ and Australia supporting growth with existing and new partners
- Provide market insights and support continuous improvement through process and digital enhancements
- Manage cases across internal and external stakeholders ensuring timely resolution
- Promote a safe compliant work environment and contribute to ongoing quality and performance improvement
Qualifications :
- 3 years experience in a highperforming operational environment (energy utilities telecommunications or similar)
- Strong understanding of energy connection processes across NEM jurisdictions
- Customerfocused with a drive to deliver bestinclass service outcomes
- Proven relationshipbuilding skills with established industry connections desirable
- Highly organised with clear confident written and verbal communication
- Strong analytical and problemsolving capability including identifying process gaps and recommending improvements
- Detailoriented with the ability to manage processes escalations and exceptions endtoend
- Positive team contributor with a proactive solutionsfocused mindset
- Intermediate to advanced Microsoft 365 skill
Additional Information :
We offer a dynamic and inclusive workplace that values collaboration and diversity. With a flexible hybrid working mode we prioritise work-life balance while fostering personal and professional growth. Our innovative culture provides opportunities for career development access to industry-leading tools and a strong commitment to employee well-being all supported by a competitive salary and benefits package.
Sound exciting Apply now and be part of a team thats shaping the future of energy.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Business Development
- Sales Experience
- Loyalty Marketing
- Portfolio Management
- Wealth Management
- Financial Services
- Algebra
- Territory Management
- Banking
- Relationship Management
- Customer relationship management
- Geometry
About Company
At Intellihub, we're not just about metering and data solutions – we're about our people. Our team of passionate individuals drives our mission to simplify the energy transition and make a real difference in the lives of millions of people across Australia and New Zealand. But our su ... View more
