Sr. Manager, Account Mgmt eBay Live

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Join a team of passionate thinkers innovators and dreamers and help us connect people and build communities to create economic opportunity for all.

Sr. Manager eBay Live Account Management

(We have two roles available one is supporting the Fashion category and the other is supporting Trading Cards)

About eBay Live

Position Summary

This role is responsible for developing and leading a premium team of account managers in conjunction with partnering internally with primary stakeholders within the eBay Live Business. Build and maintain strong relationships with priority sellers while leading strategic seller initiatives to scale grow and develop. This role focuses on accelerating seller growth through consultative partnership and knowledge sharing focusing on the most strategic and important relationships within the Fashion or Trading Cards category on eBay Live

What Your Will Accomplish

Enterprise Seller Partnership:

• Build and maintain a top tier team of account managers. Focusing on positive relationships with strategic sellers through regular business reviews and strategic consultations with some of eBays largest and most successful accounts.

• Develop comprehensive strategies for enterprise sellers to ensure successful platform integration and early growth

• Analyze seller business data to identify growth opportunities and potential risks

• Demonstrate building customized business plans to help sellers achieve their growth targets and cadences in regards to eBay live.

• Train team on providing advanced platform knowledge and eBay live best practices for optimal programming.

• Work collaboratively with cross-functional teams to resolve complex seller issues

• Guide sellers through policy and platform changes while ensuring compliance

• Track and analyze seller performance metrics to ensure growth targets are met

What You Will Bring

• 5 years of people leadership experience supporting a team of exempt level employees

• 5 years of Account Management or Live marketplaces experience

• Extensive knowledge of live e-commerce industry trends and standard methodologies

• Strong project management and organization skills

• Strong analytical and critical thinking capabilities

• Adaptable in a face paced ever changing environment.

• Excellent influencing and presentation skills

• Enjoys public speaking; shows genuine interest and passion in live commerce

• Proven ability to build and handle relationships with all size of businesspartners

• Demonstrated leadership skills and ability to work independently

• Consistent track record of high performance and team ranking

• Strong cross-functional leader who is also recognized as a collaborator and partner

• Executive level verbal and written communication skills including the ability to tell a compelling story backed by data

• High degree of ownership and dedication to results

• Self-motivated to find opportunities and challenges in the business

• Data-driven approach to planning and decision making. Comfortable and hands-on with data analytics and modeling. Strong understanding of P&L

• Organized problem solver who balances attention to detail with efficiency

• Bachelors degree or equivalent experience or higher from an accredited university. MBA or equivalent experience preferred.

Core Proficiencies

• Customer Focus: Innovates in customer service approaches and anticipates seller needs

• Critical Thinking: Ability to analyze sophisticated business situations and develop effective solutions

• Leadership: Coaches others and serves as a role model within the team

• Results Driven: Consistently achieve above-average results despite obstacles

• Communication: Excellent presentation and interpersonal skills

• Change Management: Leads team through changes and coaches others effectively

The base pay range for this position is expected in the range below:

Base pay offered may vary depending on multiple individualized factors including location skills and experience. The total compensation package for this position may also include other elements including a target bonus and restricted stock units (as applicable) in addition to a full range of medical financial and/or other benefits (including 401(k) eligibility and various paid time off benefits such as PTO and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired employees will be in an at-will position and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time including for reasons related to individual performance Company or individual department/team performance and market factors.

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