Live Chat Support Specialist

Houston, MS - USA

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Role Overview

Were hiring a Live Chat Support Agent to assist customers through real-time chat and messaging channels for a fast-growing tech this role youll deliver prompt accurate and professional supportanswering questions resolving common issues and guiding users through step-by-step solutions. Youll work within a structured ticket/chat workflow document conversations clearly and escalate complex cases to the appropriate team when needed.

This position is a great fit for someone who writes clearly stays calm under pressure and can manage multiple chat conversations while maintaining quality and customer satisfaction.

Required Qualifications

1 year experience in customer support customer service or chat-based support
Strong written communication skills with a professional tone and attention to detail
Ability to handle multiple chats at once while staying organized and accurate
Comfortable using web-based support tools (chat platforms ticketing systems CRMs)
Reliable internet connection and consistent availability during scheduled shifts

Preferred Qualifications

Experience supporting a tech-enabled product SaaS platform or high-volume online service
Familiarity with tools such as Zendesk Intercom Freshdesk Help Scout or similar
Basic troubleshooting ability and confidence explaining steps clearly
Experience working with SLAs queue management and escalations
Prior remote work experience and strong self-management

Key Responsibilities

Provide real-time customer assistance via live chat and messaging channels
Resolve common questions related to accounts access billing and basic product usage
Triage requests prioritize appropriately and escalate complex issues when needed
Document chat interactions clearly and accurately in the support system
Follow established workflows while maintaining high quality and professionalism
Contribute to knowledge base improvements by flagging recurring issues and gaps
Meet responsiveness and quality expectations during assigned shifts

Benefits

Remote work environment
Paid training and onboarding
Ongoing coaching and clear performance expectations
Growth opportunities based on performance and reliability
Modern support tools and a structured workflow

Hiring Process

Application review
Short screening conversation
Interview (role-focused)
Offer onboarding

How to Apply

Submit your application. Upload your resume and complete the required fields. Our team will review applications and reach out to selected candidates regarding next steps.

Role OverviewWere hiring a Live Chat Support Agent to assist customers through real-time chat and messaging channels for a fast-growing tech this role youll deliver prompt accurate and professional supportanswering questions resolving common issues and guiding users through step-by-step solutions. ...