Project Manager Service Now
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Job Location:
Monthly Salary:
Posted on:
12 hours ago
Vacancies:
1 Vacancy
Job Summary
About Infosys:
Infosys is a global leader in next-generation digital services and consulting. We enable clients in over 56 countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills expertise and ideas from our innovation ecosystem.
Visit to see how Infosys (NYSE: INFY) can help your enterprise navigate your next.
Summary:
Bilingual Project Manager (Business/Native Level Japanese Business Level English)- Service Now
Location:
Tokyo
Roles and Responsibilities:
Preferred Qualifications
ServiceNow certifications (e.g. CIS-ITSM CIS-ITOM) Exposure to other ServiceNow modules Experience working with multicultural and offshore teams
Required Qualifications
Experience & Skills
主な職務内容
必須資格
好ましい要件
Infosys is an equal opportunity employer and encourages applications from: Minority/Female/Veteran/People with Disability/Sexual Orientation/Gender Identity/National Origin
At Infosys we recognize that everyone has individual requirements. If you are a person with disability illness or injury and require adjustments to the recruitment and selection process please contact our Recruitment team for adjustment only on or include your preferred method of communication in email and someone will be in touch.
Please note in order to protect the interest of all parties involved in the recruitment process Infosys does not accept any unsolicited resumes from third party the absence of a signed agreement any submission will be deemed as non-binding and Infosys explicitly reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition department.
Infosys is a global leader in next-generation digital services and consulting. We enable clients in over 56 countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills expertise and ideas from our innovation ecosystem.
Visit to see how Infosys (NYSE: INFY) can help your enterprise navigate your next.
Summary:
Bilingual Project Manager (Business/Native Level Japanese Business Level English)- Service Now
Location:
Tokyo
Roles and Responsibilities:
- Key Responsibilities
- Project Management
- Lead end-to-end implementation of ServiceNow ITSM modules (Incident Request Problem Change Knowledge etc.)
- Oversee ITOM components such as Discovery Event Management and CMDB enhancement
- Manage project scope budget resources timelines and risks
- Stakeholder Engagement
- Coordinate with internal teams external vendors and global stakeholders
- Facilitate requirement gathering decision-making and status reporting
- Process & Technical Consulting
- Provide guidance on ITIL-based process design and improvement
- Propose technical solutions and implementation strategies
- Quality Assurance & Continuous Improvement
- Support testing (including UAT) post-implementation troubleshooting and ongoing optimization
- Conduct reviews and share lessons learned
ServiceNow certifications (e.g. CIS-ITSM CIS-ITOM) Exposure to other ServiceNow modules Experience working with multicultural and offshore teams
Experience & Skills
- Proven track record managing large-scale ServiceNow implementation projects
- Familiarity with ServiceNow ITSM and/or ITOM
- Strong understanding of ITIL processes
- Japanese: Native or Business Level (JLPT N1 equivalent)
- English: Business Level or higher
- Project management certifications (PMP PRINCE2 preferred)
- Strong communication and multitasking abilities
- Technical acumen in web/software development environments
主な職務内容
- プロジェクト管理
- ServiceNow ITSMモジュールインシデントリクエスト問題管理変更管理ナレッジなどのエンドツーエンド実装をリード
- ディスカバリーイベント管理CMDB強化などのITOMコンポーネントを監督
- プロジェクトのスコープ予算リソーススケジュールリスクを管理
- ステークホルダー対応
- 社内チーム外部ベンダーグローバルステークホルダーとの調整
- 要件収集意思決定進捗報告のファシリテーション
- プロセスおよび技術コンサルティング
- ITILに基づくプロセス設計改善に関するガイダンスを提供
- 技術的ソリューションや実装戦略を提案
- 品質保証と継続的改善
- テストUATを含む 実装後のトラブルシューティング継続的な最適化をサポート
- レビューを実施し学びを共有
- 経験スキル
- 大規模なServiceNow導入プロジェクトの管理実績
- ServiceNow ITSMまたはITOMに精通していること
- ITILプロセスを深く理解していること
- 語学力
- 日本語ネイティブまたはビジネスレベルJLPT N1相当
- 英語ビジネスレベル以上
- その他スキル
- プロジェクト管理資格PMPPRINCE2が望ましい
- 高いコミュニケーション能力とマルチタスク能力
- Webソフトウェア開発環境における技術的知識
- ServiceNow認定資格例CIS-ITSMCIS-ITOM
- その他のServiceNowモジュールの経験
- 多文化オフショアチームとの業務経験
Infosys is an equal opportunity employer and encourages applications from: Minority/Female/Veteran/People with Disability/Sexual Orientation/Gender Identity/National Origin
At Infosys we recognize that everyone has individual requirements. If you are a person with disability illness or injury and require adjustments to the recruitment and selection process please contact our Recruitment team for adjustment only on or include your preferred method of communication in email and someone will be in touch.
Please note in order to protect the interest of all parties involved in the recruitment process Infosys does not accept any unsolicited resumes from third party the absence of a signed agreement any submission will be deemed as non-binding and Infosys explicitly reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition department.
Required Experience:
IC
Key Skills
- Restaurant Experience
- Kitchen Experience
- Dealership Experience
- Food Safety Experience
- Management Experience
- Auto Service Management
- Maintenance
- Operations Management
- Cash Handling
- Leadership Experience
- Supervising Experience
- Automotive Service
About Company
Welcome to Infosys Careers for Experienced Professionals As a leading provider of next-generation consulting, technology and outsourcing solutions, we are dedicated to helping organizations in over 46 countries to renew their core and simultaneously innovate into new frontiers. Whilst ... View more
