SITEC UC Engineer MacDill AFB

Peraton requires Unified Comms Engineers to support the Special Operation Command Information Technology Enterprise Contract (SITEC) 3 EOM. This position is located at MacDill AFB.

The purpose of the Special Operations Forces Information Technology Enterprise Contract (SITEC) 3 Enterprise Operations and Maintenance (EOM) Task Order (TO) is to provide USSOCOM its Component Commands its Theater Special Operations Commands (TSOCs) and its deployed forces with Operations and Maintenance (O&M) services to maintain Network Operations (NetOps); maintain systems and network infrastructure; provide end user and common device support; provide configuration change license and asset management; conduct training and perform Install Move Add Change (IMACs) services. The responsibilities and tasks associated with each requirement play a pivotal role to USSOCOM the CIO/J6 organization and ultimately the end-user who operate around the globe 24x7x365.

The Unified Communications (UC) Engineer designs deploys administers and supports an organizations integrated communication systems which merge various tools like IP telephony video conferencing instant messaging and email into a single seamless platform. This role involves ensuring high availability performance monitoring troubleshooting technical issues and collaborating with other IT teams and vendors to provide reliable and secure communication services for all ideal candidate will haveextensiveexperienceoperatingin the SpecialOperations Forces (SOF)Unified Communications environment.

Key Responsibilities

• Strategic System Design and Implementation:Conceptualize architect and meticulously implement robust communication systems seamlessly integrating voice video data and messaging solutions to meet current and future organizational needs.

• Administration and Maintenance:Manage and configurevoice and videocommunicationhardwareand softwareplatformsand applicationssuch as Cisco Unified Communications Manager (CUCM)and Cisco Instant Message & Presence (IM&P) Microsoft TeamsVQ Conferencing ManagerVoice & Video Routersand Expressways Video Streaming and RecordingapplicationsPhoneProvisioning applications Cisco Meeting Server (CMS)ensuring high availability of services.

• Advanced Troubleshooting and Support:Serve as a critical Tier 2/3 support resource diagnosing and resolving complex technical issuesimpactingvoice video and messaging systems. This often requires advanced analytical skills including in-depth packet capture analysis using tools like Wireshark to pinpoint root causes.

• Proactive Performance Monitoring and Capacity Planning:Continuouslymonitorsystem performance analyze trends and proactivelyidentifypotential bottlenecks or capacity limitations. Implement solutions to ensureoptimalperformance minimized latency and maximum up-time.

• Cross-Functional Collaboration and Vendor Management:Foster strong working relationships with networking security and other IT teams to ensure seamless integration and interoperability. Effectively collaborate with external vendors and telecommunications carriers to manage services resolve issues andleveragenew technologies.

• Comprehensive Documentation and Standards Development:Establishand meticulouslymaintaincomprehensive technical standards detailed standard operating procedures (SOPs) andaccurateasset inventories for UC configurations deployment processes and ongoing maintenance.

• Project Leadership and Execution:Lead and activelyparticipatein strategic projects aimed at enhancing upgrading or expanding the organizations UC infrastructure. This includes overseeing the deployment of new communication solutions forcomponentbuildsand executing complex system migrations.

• Security and Compliance Assurance:Implement and rigorously enforce security protocols robust encryption methods and adherence to relevant compliance regulations ensuring the confidentiality integrity and availability of all communication data.

Required Experience:

• Min 12 years with HS Diploma 10 years AS/AA degree 8 years with BS/BA degree 6 years with a MS degree 3 years with PhD
• Cisco Certified Network Professional (CCNP) certification
• A DoD TS/SCI clearance is required
• DoD 8570 IAT II certification

Experience with the following:

• Cisco Unified Communication Server (CUCM)
• Cisco Instant Messaging & Presence (IM&P)
• Cisco Meeting Server (CMS)
• VQ Conferencing Manager (VQ)
• Video Communication Server (VCS)
• Cisco Expressway/Session Border Controller (SBC)
• Cisco Unified Border Element (CUBE)
• Video Streaming/Recording Management
• Microsoft Teams
• Remedy Ticketing System

Desired Qualifications:

• Excellent communication skills with the ability to collaborate effectively with cross-functional teams.

Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the worlds leading mission capability integrator and transformative enterprise IT provider we deliver trusted highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land sea space air and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day our employees do the cant be done by solving the most daunting challenges facing our customers. Visit to learn how were keeping people around the world safe and secure.