Customer Service Representative Sales Administrator
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Job Location:
Racine, WI - USA
Monthly Salary:
Not Disclosed
Posted on:
10 hours ago
Vacancies:
1 Vacancy
Job Summary
Master Appliance Corporation
Racine WI
SUMMARY DESCRIPTION:
Customer-focused Customer Service / Sales Administrator This dual-role position is responsible for supporting the sales team managing customer accounts processing orders and ensuring an exceptional customer experience from initial inquiry through post-sale support.
DUTIES AND RESPONSIBILITIES:
Customer Service:
- Respond to customer inquiries via phone email and in-person in a professional and timely manner
- Resolve customer issues concerns and complaints with a focus on satisfaction and retention
- Track and follow up on customer orders shipments and back orders
- Maintain accurate and up-to-date customer records in CRM systems
- Prepare sales quotes order confirmations and invoices
- Assist the sales team with lead generation prospecting and customer follow-up
- Coordinate with production shipping and accounting to ensure smooth order fulfillment
- Maintain organized records of sales transactions and communications
- Prepare and distribute internal reports presentations and documentation
- Support data entry document management and inventory tracking as needed
- Assist with preparing materials for meetings trade shows and customer presentations
- Previous experience in customer service sales support or administrative roles
- Excellent verbal and written communication skills
- Strong attention to detail and problem-solving abilities
- Proficient in Microsoft Office (Word Excel Outlook); experience with CRM or ERP systems is a plus
- Ability to prioritize and multitask in a fast-paced environment
- Team-oriented with a proactive and flexible approach to daily tasks
- Experience in a manufacturing distribution or technical sales environment
- Familiarity with order processing systems and B2B customer support
- Basic understanding of sales processes and account management
We Make it Easy
Founded in 1901 MRA is a nonprofit employer association that serves more than 4000 employers covering more than one million employees.
As one of the largest employer associations in the nation MRA helps its member organizations thrive by offering the most comprehensive assortment of HR services information education and resources to help build successful workplaces and a powerful workforce.
We partner with these companies working directly with their HR department and leadership to hire their talent. We are a direct line to the company not an agency recruiter.
Required Experience:
Junior IC
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
At MRA, we deliver best-in-class HR Services customized to meet your business needs – all at a price you can afford. Through our proven approach to HR excellence, we maintain a sole focus on delivering unmatched expertise and value to businesses – from small- to medium-sized businesse ... View more
