Senior Manager, IT Operations

Role impact:

The objective of this role is to manage the performance efficiency stability and evolution of the companys national network ecosystem (LAN WAN SD-WAN Internet Cloud Networking) and the associated property technology infrastructure (servers storage UPS site-level IT service delivery).

This Senior Manager will lead a team of experienced IT professionals to drive operational excellence across these domains. Key accountabilities include managing the full lifecycle of hardware internal and outsourced IT services ensuring a high level of availability and performance. While maintaining a high level of service this leader will proactively evolve system management monitoring and incident escalation frameworks. This role will collaborate closely with IT management peer group and property leadership to design and implement cost-effective scalable solutions that align with the enterprise technology roadmap. A key initial focus will be to review and recommend strategic improvements of operational and management processes to align with modern network management and support requirements.

What you will deliver:

• Take a lead role in evaluating and developing artifacts that accurately reflect current operating environments for property and corporate networks storage server & operating systems UPS and other management platforms.
• Engage with senior management in formulating strategies to attain business objectives by prioritizing technology projects and overseeing the assessment implementation and administration of present and upcoming technologies.
• Assist the departments senior leaders with the change management of new procedures policies and standards for an efficient execution of new infrastructure of hardware & software technologies.
• Contribute to adopting strategies relating to industry trends and emerging Infrastructure related technologies.
• Recommend short- and long-term plans to ensure infrastructure availability capacity and IT service continuity that meets existing and future requirements.
• Partner with the Security team to plan and maintain a secure environment aligned with CF collaboration with the procurement department implement of a service-based infrastructure founded on a set of standardized network storage and server services each characterized by its own service levels and performance goals in collaboration with the Procurement department.
• Supervise the selection and integration of suitable monitoring solutions and procedures to ensure efficiency and uptime of crucial systems aiming to identify issues and trends in advance.
• Ensure effective execution of major infrastructure related projects through the complete project lifecycle undertaking proactive monitoring of costs timescales and resources throughout.
• Effectively manage a team by setting clear objectives providing regular feedback and driving personal development. Foster a positive collaborative culture that encourages cross-functional partnership while ensuring adherence to policies procedures and standards. Develop maintain and test (annually) disaster recovery plans for systems and equipment within the scope of Property and Corporate Technology Operations Services

What your strengths are:

• Proven leadership ability
• Ability to set and manage priorities judiciously
• Excellent written and oral communication skills and interpersonal skills
• Strong tactical skills
• Ability to articulate ideas to both technical and non-technical addressees
• Exceptionally self-motivated and directed
• Keen attention to detail
• Superior analytical evaluative and problem-solving abilities and service orientation
• Ability to motivate in a team-oriented collaborative environment

What you need to succeed:

• University or College degree in the field of computer science business administration or relevant field
• V4 ITIL Essentials Certification process awareness and best practices
• Minimum of 7 years experience managing and/or directing technological operations
• Minimum of 7 years of progressively responsible experience working with multi-platform systems and related software
• Minimum of 3-5 years management or supervisory experience within a customer-focused IT operations environment
• Experience in strategic technology planning execution and policy development
• Excellent knowledge of technology environments including telecommunications network infrastructure MS Windows Linux Hyper V VMWare operating systems data communications storage array technologies virtual operating environment Azure/AWS IaaS services data center services
• Experience with network technologies including NAC Cisco and Palo Alto and IP management
• Experience with Endpoint management SCCM (patching platforms)
• Working understanding of project management principles
• Working understanding of Product Lifecycle Management
• Proven experience in planning organization and development
• Demonstrated ability to assess value of technology solutions to business problems
• Experience of applicable laws and regulations as they relate to technology issues

Why you should join us:

At Cadillac Fairview we have been transforming communities for over 50 years. We are so much more than our properties. We are building leaders at all levels. We offer the challenge of interesting work a great organizational culture the opportunity to collaborate with the best in the business and support for your growth and development. We reward values-based behavior and superior results with a competitive rewards package that includes best-in-class benefits and pension. Imagine a place where you can make a difference!

At CF our everyday actions and critical business decisions are guided by our CF Values. Achieving results is naturally important for us and we achieve results through behaviours that are consistent with our CF Values.

Are you someone who believes in our values

• Aim Higher we strive to exceed expectations
• Own Your Expertise we empower ourselves and each other
• Collaborate Effectively we bring the right people together to get the right results
• Engage with Empathy we objectively consider the needs of others
• Embrace Change we drive learn from and adapt to change

At CF youll join a diverse community and award-winning team where your talent and commitment to excellence are welcomed valued and respected. Were ready to meet you there are you

CF is an equal opportunity employer and is committed to creating a diverse and inclusive environment. If you need reasonable accommodation during the recruitment assessment and/or selection process please advise your CF contact or email

Required Experience:

Senior Manager