Senior Client Success Manager
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Job Location:
Dallas, IA - USA
Monthly Salary:
Not Disclosed
Posted on:
7 hours ago
Vacancies:
1 Vacancy
Job Summary
WHO WE ARE
Zeta Global (NYSE: ZETA) is the AI-Powered Marketing Cloud that leverages advanced artificial intelligence (AI) and trillions of consumer signals to make it easier for marketers to acquire grow and retain customers more efficiently. Through the Zeta Marketing Platform (ZMP) our vision is to make sophisticated marketing simple by unifying identity intelligence and omnichannel activation into a single platform powered by one of the industrys largest proprietary databases and AI. Our enterprise customers across multiple verticals are empowered to personalize experiences with consumers at an individual level across every channel delivering better results for marketing programs. Zeta was founded in 2007 by David A. Steinberg and John Sculley and is headquartered in New York City with offices around the world. To learn more go to .
THE ROLE
TheSenior Client Success Managerwill be a key member of theClient Servicesteamresponsible for client satisfaction by providing exceptional servicing thought leadership and execution. TheSenior Client Success Managerwill be the lead customer facing contact for the client and will be responsible for helping to plan develop and execute our clients marketing strategies.
RESPONSIBILITIES
- Manage client budget and forecast processes.
- Work with client to plan and execute a wide range of campaigns across addressable channels.
- Ensure compliance with SLAs.
- Evaluate opportunities to grow the scope of services and tools.
What you will do:
- You will be the connector between Zeta and the clientin order tomaintainand grow the business relationship.
- Adapt quickly to the clients business model and culture in order to consult and advise them with expertise.
- Use persuasionfactsandbusiness casesto gain buy-in andincentothers tocompleteactions influence management is critical
- Demonstrate critical thinking/problem solving skills to frame a situation/concept
- Communicate effectively downwardlaterallyandupward
- Balance company team and personal achievement
- Establish and build deep rooted client relationshipsacross multiple levels
- Spearheadprojects andfacilitatecross-functional team communication
- Liaise with operational resources in the US and offshore to ensure superior execution of client campaigns
REQUIREMENTS
- 5-7years experienceinaccount management or a client-side marketing department with deep experience with:
- Email/Digital marketing
- Customer journey development
- Multi/Omnichannel marketing
- Campaign management
- Superior presentation skills/PowerPoint storyboarding
- Adept atproblem solving
BENEFITS & PERKS
- Unlimited PTO
- Excellent medical dental and vision coverage
- Employee Equity
- Employee Discounts Virtual Wellness Classes and Pet Insurance And more!!
SALARY RANGE
The salary range for this role is $90000 - $105000 depending on location and experience.
PEOPLE & CULTURE AT ZETA
Zeta considers applicants for employment without regard to and does not discriminate on the basis of an individuals sex race color religion age disability status as a veteran or national or ethnic origin; nor does Zeta discriminate on the basis of sexual orientation gender identity or expression.
Were committed to building a workplace culture of trust and belonging so everyone feels invited to bring their whole selves to work. We provide a forum for employees to celebrate support and advocate for one another. Learn more about our commitment to diversity equity and inclusion here: IN THE NEWS!
Manager
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
About Company
Zeta Global empowers businesses with cutting-edge data-driven marketing solutions. Harness the potential of AI-driven insights and customer engagement.
