Senior IT Technical Support Engineer

About Tekion:

Positively disrupting an industry that has not seen any innovation in over 50 years Tekion has challenged the paradigm with the first and fastest cloud-native automotive platform that includes the revolutionary Automotive Retail Cloud (ARC) for retailers Automotive Enterprise Cloud (AEC) for manufacturers and other large automotive enterprises and Automotive Partner Cloud (APC) for technology and industry partners. Tekion connects the entire spectrum of the automotive retail ecosystem through one seamless platform. The transformative platform uses cutting-edge technology big data machine learning and AI to seamlessly bring together OEMs retailers/dealers and consumers. With its highly configurable integration and greater customer engagement capabilities Tekion is enabling the best automotive retail experiences ever. Tekion employs close to 3000 people across North America Asia and Europe.

Job Summary

This role is comprised of general IT troubleshooting duties surrounding software hardware and cloud
technology. Were looking for talented professionals who want to grow with a company to develop their
skills and position love challenges push boundaries and are passionate about IT

Roles & Responsibilities

• Help lead Helpdesk processes to be more efficient and effective
• Manage day to day Helpdesk ticketing system for US and Canada employees
• Active Directory and Okta management
• Putting together policies and configurations within AD and Okta
• Provide employee technical assistance for Mac Windows and SaaS solutions
• Run diagnostics to resolve employee reported issues
• Work with routers switches racking and cabling
• Install make changes and repair computer hardware and software
• Manage US and Canada employee onboarding and offboarding
• Willingness and ability to travel up to 10% domestically within the United States

Qualifications & Educational Requirements

Sponsorship

• Please note that visa sponsorship is not available for this position.

Perks and Benefits

• Competitive compensation and generous stock options
• 100% employer-paid top-of-the-line medical dental and vision coverage
• Great benefits including unlimited PTO parental leave and free snacks and beverages
• The opportunity to work with some of the brightest minds from Silicon Valleys most dominant andsuccessful companies
• Be part of an early stage hyper-growth start-up with the opportunity to grow and prosper
• Work on the latest and coolest technologies everything is home-grown and built ground-up
• A dynamic work environment with a strong sense of community and collaboration
• The open and transparent culture that encourages innovation rewards performance and discourages hierarchy
• Exciting opportunities for career growth and development

Current Tekion Employees Please apply via Greenhouse Internal Job Board

Tekion is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race religion color national origin gender (including pregnancy childbirth or related medical conditions) sexual orientation gender identity gender expression age status as a protected veteran status as an individual with a disability victim of violence or having a family member who is a victim of violence the intersectionality of two or more protected categories or other applicable legally protected characteristics.

For more information on our privacy practices please refer to our Applicant Privacy Notice here.