IT Support Technician

Bartlesville, OK - USA

Monthly Salary: Not Disclosed

Posted on: 10 hours ago

Vacancies: 1 Vacancy

Job Summary

Description:

PRIMARY PURPOSE :
To provide IT systems support to end users on a variety of moderate to complex computer system issues for internal and external customers; to respond to email and technical support requests; and to document track and monitor issues ensuring a timely resolution.

ESSENTIAL FUNCTIONS and RESPONSIBILITIES

Provides moderate to complex support to colleagues regarding internal proprietary systems (JURIS One Team SIR TAMS and Voyager issues).
Issues are reported via email.
Provides moderate to complex troubleshooting and software development issues as needed.
Communicates high visibility issues to immediate supervisor.
Escalates calls to the appropriate departments as needed.
Maintains intimate knowledge of claim systems adjuster job functions and company workflow and processes as needed to solve support related issues.
ADDITIONAL FUNCTIONS and RESPONSIBILITIES Performs other duties as assigned. Supports the organizations quality program(s).

QUALIFICATIONS Education & Licensing: Bachelors degree from an accredited college or university preferred.
Experience: Five (5) years of Help Desk or technical support service experience or equivalent combination of education and experience required to include 2 years of experience with Sedgwick propriety systems (JURIS One Team SIR TAMS and Voyager).

Skills & Knowledge
- Excellent customer service skills Proven understanding and knowledge of quality
- Good knowledge of service center processes and procedures PC literate including Microsoft Office products
- Analytical and interpretive skills
- Strong organizational skills
- Excellent interpersonal skills
- Good judgment and discretion skills
- Ability to manage multiple projects and set priorities
- Ability to work in a team environment
- Ability to meet or exceed Performance Competencies
- Ability to complete required number of monthly quality monitors

Donato Technologies Inc. is a trusted IT staffing consulting and software development partner headquartered in Dallas Texas. We support clients across industries by understanding their unique business needs and delivering tailored technology and workforce solutions. Our focus is on connecting the right talent with the right opportunity-ensuring clients receive dependable skilled professionals and candidates receive meaningful career growth and support. We work closely with small to mid-sized organizations to provide flexible high-quality services that drive performance innovation and long-term success.

Description: * PRIMARY PURPOSE : To provide IT systems support to end users on a variety of moderate to complex computer system issues for internal and external customers; to respond to email and technical support requests; and to document track and monitor issues ensuring a timely resolution. ESSE...

Description:

ESSENTIAL FUNCTIONS and RESPONSIBILITIES

Provides moderate to complex support to colleagues regarding internal proprietary systems (JURIS One Team SIR TAMS and Voyager issues).
Issues are reported via email.
Provides moderate to complex troubleshooting and software development issues as needed.
Communicates high visibility issues to immediate supervisor.
Escalates calls to the appropriate departments as needed.
Maintains intimate knowledge of claim systems adjuster job functions and company workflow and processes as needed to solve support related issues.
ADDITIONAL FUNCTIONS and RESPONSIBILITIES Performs other duties as assigned. Supports the organizations quality program(s).

QUALIFICATIONS Education & Licensing: Bachelors degree from an accredited college or university preferred.
Experience: Five (5) years of Help Desk or technical support service experience or equivalent combination of education and experience required to include 2 years of experience with Sedgwick propriety systems (JURIS One Team SIR TAMS and Voyager).

Skills & Knowledge
- Excellent customer service skills Proven understanding and knowledge of quality
- Good knowledge of service center processes and procedures PC literate including Microsoft Office products
- Analytical and interpretive skills
- Strong organizational skills
- Excellent interpersonal skills
- Good judgment and discretion skills
- Ability to manage multiple projects and set priorities
- Ability to work in a team environment
- Ability to meet or exceed Performance Competencies
- Ability to complete required number of monthly quality monitors