Our world is transforming and PTC is leading the software brings the physical and digital worlds together enabling companies to improve operations create better products and empower people in all aspects of their business.

Our people make all the difference in our success. Today we are a global team of nearly 7000 and our main objective is to create opportunities for our team members to explore learn and grow all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.

Role Overview

The Kepware Channel Operations Manager is responsible for leading the strategic and operational execution of Kepwares global channel programs. This role ensures partner success through streamlined operations contract governance enablement and alignment with regional sales strategies. The ideal candidate will bring deep experience in partner ecosystems operational rigor and cross-functional leadership.

Key Responsibilities

• Design and evolve Kepwares channel program structure including partner tiers engagement models and performance metrics.
• Align Kepwares channel strategy with strategic goals of the business.
• Provide thought leadership on strategic initiatives to scale partner impact and revenue.
• Manage partner contracts including onboarding renewals and compliance reviews with Legal.
• Define and enforce terms and conditions discount structures and rules of engagement for partner transactions.
• Lead partner onboarding training and certification programs.
• Maintain enablement content repositories and ensure partners have access to up-to-date resources.
• Draft and distribute partner communications newsletters and program updates.
• Collaborate with Regional Sales Directors to align channel activities with territory goals and pipeline forecasts.
• Support field teams with partner intelligence deal governance and conflict resolution.
• Work closely with Product Management Legal Marketing and IT to support product launches rebranding and enablement initiatives.
• Work closely with Global Channel Sales teams to ensure consistency across regions and partner types.
• Organize and support Kepware partner events both locally and internationally.
• Represent Kepware at partner events conferences and strategic planning sessions.
• Support field teams with partner intelligence deal governance and conflict resolution.
• Lead partner-related projects and programs from planning through execution.
• Track KPIs and provide executive-level reporting on partner performance and program impact.
• Manage the entire partner lifecycle from recruitment to retirement.
• Execute channel programs and ensure alignment with sales and marketing strategies.
• Conduct sales forecasting and analytics to support strategic decisions.
• Negotiate contracts and ensure compliance with legal and regulatory standards.
• Support partner marketing initiatives and demand generation campaigns.
• Track KPIs and provide executive-level reporting on partner performance and program impact.
• Lead partner-related projects and programs from planning through execution.

Performance Metrics

• Partner contribution to ARR and new ACV.
• Partner satisfaction and retention.
• Program adoption and certification rates.
• Contract compliance and governance effectiveness.
• Regional sales alignment and pipeline contribution.

Required Skills & Qualifications

• 10 years of experience in channel operations partner management or sales enablement in a software company.
• Proven success in managing global partner ecosystems and indirect sales models.
• Strong understanding of partner contracts discounting frameworks and compliance.
• Experience with CRM and PRM tools (e.g. Salesforce Partner Portal).
• Excellent communication project management and stakeholder engagement skills.
• Ability to work cross-functionally with Legal Sales Marketing Product and IT teams.
• Bachelors degree in Business Marketing or related field; MBA preferred.

PTC carefully considers a wide variety of factors when determining compensation. The anticipated annual salary range for this position is between $88000 - $130000. The salary range reflects a good-faith estimate of compensation at the time of posting. Actual compensation may vary based on a candidates skills qualifications experience and location. Additionally candidates may be eligible for a performance-based bonus. Employees also have the opportunity to become a PTC shareholder through our employee share purchase program (ESPP) which allows for the purchase of discounted PTC stock. Certain roles may also be eligible for participation in our equity programs. Employees may be eligible for medical dental and vision insurance paid time off and sick leave tuition reimbursement 401(k) contributions and employer match flexible spending accounts life insurance disability coverage and if you are an office-assigned employee a generous commuter subsidy. All total rewards and benefits programs are subject to applicable plan eligibility and other terms and conditions.

For more information about PTCs comprehensive benefits please visit our Careers Page.

Applications will be accepted on an on-going basis.

Life at PTC is about more than working with todays most cutting-edge technologies to transform the physical world. Its about showing up as you are and working alongside some of todays most talented industry leaders to transform the world around you.

If you share our passion for problem-solving through innovation youll likely become just as passionate about the PTC experience as we are. Are you ready to explore your next career move with us

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