Service Delivery Coordinator
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Job Location:
Monthly Salary:
Posted on:
9 hours ago
Vacancies:
1 Vacancy
Job Summary
Service Delivery Coordinator
Do you enjoy being part of a successful team
Would you like to take ownership of a team delivering service to our customers
Join Our Pressure Pumping Team
We are the leader in oil & gas industry. Our innovative physical and digital solutions improve efficiency production and maximize reservoir value. We maintain and run the pressure pumping equipment and services at customer site. We aim to meet clients expectations as part of Baker Hughes operations.
Partner with the best
As Service Delivery Coordinator you will execute the HSE 5 fundamentals every
day every job every task. Execute the 5 fundamentals of Service Delivery. Interacts withcustomer representative for preparation execution and completion of all upcoming andongoing job activities. Use Job Center to comply with the intelligent Managing the Job Cycle(iMtJC) ensuring all job activities are executed in line with customer and Baker Hughesrequirements. Manage change as it occurs across the job cycle for both planned andunplanned events.
As a Service Delivery Coordinator (Pressure Pumping) you will be responsible for:
Performing specific Tasks will include but not limited to working with Sales and Service Delivery Technical toprovide operational advice related to technical planning
Being responsible for compiling and managing the following within Job Center: Job Activity SalesOrders Job Orders Field Personnel Demand Management of Change and Customer Tickets
Conducting job briefing during planning and debriefing after closing for every job/activity.
Communicating billing events to B&C using the Job Center ticket
Planning mid-range operation activity volume & complexity forecast to align the correct resourcesfor Service delivery flawless execution & on-time delivery
Preparing daily operational updates for their ongoing job activities as required
Reporting incidents and manage communication internally and with customers
Overseeing ongoing operations and provides direct support to the field personnel on location
Interacting with Service Delivery Manager Region PL Account Manager/RepresentativeRegion PL Application Engineer Region PL Technical Support Engineer Region PL ReliabilityEngineer Scheduling & Competency Specialist PL Equipment Specialist Field personnel AMOTechnician Customer Billing Specialist Materials Planner >70% External/Customer focus role.
Owning the HSE Perfect Days Perfect Execution Days Service Delivery Execution ExcellenceJob Center Readiness Non-Productive Time (NPT%) and Billing Cycle Time
Fuel your passion
To be successful in this role you will:
- Have Bachelors degree or equivalent
- Minimum relevant and applicable operational field & quality work experience
- Highly motivated self-driven strong conceptual skills
- Have thorough understanding of Service Delivery requirements
- Have excellent communication & presenting skills
- Have strong computer & analytical skills
- Preferred to have strong interpersonal and leadership skills.
- Preferred to have Sales / Customer relations experience
- Desired to be Knowledgeable in drilling and completions processes
- Preferred to have the ability to learn and use various applications to prepare visualizations data for analysis
- Preferred to have knowledge on quality tools/philosophies such as Six Sigma and Continual improvement
- Have the ability to work independently
- Have Product line / Sub-Product line knowledge
Work in a way that works for you
We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone this role we can offer the following flexible working patterns:
Working with us
Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce train and reward talent and develop leaders at all levels to bring out the best in each other.
Working for you
Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us and you can expect:
- Contemporary work-life balance policies and wellbeing activities
- Comprehensive private medical care options
- Safety net of life insurance and disability programs
- Tailored financial programs
- Additional elected or voluntary benefits
Required Experience:
IC
Key Skills
- Forklift
- Customer Service
- Organizational skills
- Basic Math
- Dealership Experience
- Laundry
- SyteLine
- Warehouse Experience
- Dispatching
- Personal Injury Law
- Translation
- Project Coordination
About Company
Baker Hughes (NYSE: BKR) is an energy technology company that provides solutions for energy and industrial customers worldwide. Built on a century of experience and with operations in over 120 countries, our innovative technologies and services are taking energy forward – making it sa ... View more
