Marketing Manager

Position Title: MANAGERMARKETING SUPPORT Date Created:DECEMBER 2025

Primary Job Family: Sales & Marketing

Career Band: MRP:

Reports to: VP MARKETING

Department:FIELD MARKETING

ADMIN ASSISTANT (Shared service)

JOB SUMMARY

The Manager Marketing Support ensures the Marketing organization runs smoothly daytoday acting as a PMO who drives operational excellence. The role supports the VP Marketing oversees Marketing Budget and contract tracking builds job aids and SOPs and coordinates communications so hotels clearly seeand can leveragethe work produced by the CALA Continent Marketing and shared services teams.

Were seeking a highly organized solutionsoriented Manager to keep our Marketing engine running smoothly. Acting as a light PMO- think of an air traffic controller for Marketing youll set cadence drive process discipline and ensure operational excellence across Brand Digital Partnership Loyalty and Field Marketing. You will own Marketing Budget and invoice tracking publish clear job aids/SOPs for hotels and coordinate communications so hotels can seeand usethe work we produce. This role partners crossfunctionally within Commercial Services to unblock dependencies accelerate asset pullthrough and improve visibility of deliverables to properties.

Youll succeed here if you: love turning complexity into simple organized processes; write clearly; track details flawlessly; and enjoy helping teams work smarter through better tools job aids and communication.

CANDIDATE PROFILE

Education and Experience:

• Bachelor degree
• 3 years of manager experience inHotel industry or property experience. Multiproperty or regional oversight preferred.
• Exceptional written communication impeccable proofreading skills outstanding grammar and attention to detail; bilingual English/Spanish strongly preferred for CALA communications.
• Comfortable operating as a light PMO with strong organization followthrough and proven record of stakeholder management
• Self-starter and ability to work independently a must
• Must be a team player and collaborate well with multiple stakeholders. Multi-tasks prioritizes and meets deadlines in a timely manner
• Work effectively in a fast-paced environment and consistently demonstrate a high level of organizational skills
• Working knowledge of key database systems Microsoft Office (incl. Outlook Teams Excel PowerPoint & Word) and Adobe Pro.

CORE WORK ACTIVITIES

The following are specific responsibilities and contributions critical to the successful performance of the position:

Operational Excellence & PMO

• Establish governance calendars status reporting and workintake processes; track deliverables and dependencies across Brand Digital Social PR and Field Marketing
• Map and continuously improve processes (e.g. RACI playbooks); publish job aids that clarify ownership and handoffs.
• Create and maintain clear job aids/SOPs for hotels and internal teams (e.g. howto guides checklists RACI matrices) and curate bestpractice examples for easy reuse

Manage Marketing Budget invoices contracts

• Help us manage the Continent Marketing Budget ensuring that each allocation is done to the proper line item in Marketing Budget spreadsheet and according to each Finance billing string
• Review and submit invoices for marketing efforts ensuring requestor signature VP Marketing and CSMO and Manage submission process in the internal invoice processing system in a timely and accurate manner.

• Process any Marketing contracts through Docusign SSO ensuring the corresponding Legal approval and threshold.

Team Meetings Quarterly Recaps and SMF Annual Summaries

• Partner with Brand Digital Social Field Marketing and Finance to align calendars dependencies and deliverables; escalate risks early and propose solutions
• Review Weekly Newsletter that includes Marketing content obtaining approval of each SME Ensuring that company policies and procedures are followed. Reviews and optimizes processes according to changing needs and informs changes to the different teams.
• Organize Marketing Webinars trainings and meetings ensure that material and decks are prepared with speaking note ahead of time.
• Create frameworks to collect Marketing deck activities and ensure it is updated on a monthly basis coordinate annual SFM summaries per Finance requirements to be shared with hotels and owner groups
• Ensure adherence to Corporate Advertising and Marketing Communications standards brand standards and format guidelines
• Ensure marketing information distribution lists organization charts are accurate complete timely and enables hotels to meet or exceed guest expectations
• Develop strong working relationships with outside vendors to ensure quality cost effective creative executions
• Resolves issues that arise as a result of the marketing process and brings issues to the attention of Continent leadership team as appropriate
• Maintains MGS intranet up to date
• Coordinatecommunications so properties receive and understand corporate outputs; manage distribution using Product Catalog marketing/digital contacts; send rollups and whats new updates
• Reinforce proper request channels (e.g. Social Shared Service mailbox for nonSS hotels) to keep workflows efficient and visibility
• Liaises with Commercial Services Communications Support teams and cascades to Field Marketing and Continent Marketing.

Critical Competencies

Computer Skills

• Use computers and computer systems (including hardware and software) enter data or process information.
• Use computer systems and software packages to input access modify store or output information.
• Proficient in Microsoft Outlook PowerPoint and Excel.

Communication

• Provide information to supervisors co-workers and stakeholders by telephone in written form e-mail or in person.
• Inform and/or update the account managers supervisors stakeholders and peers on relevant information in a timely manner.
• Anticipate the needs of others in order to ensure their seamless and positive experience
• Speak to stakeholders and co-workers using clear appropriate and professional language.
• Talk with and listen to other employees to effectively exchange information.

Working with Others

• Work with other people to gather the information necessary to manage projects achieve goals and resolve problems.
• Support all co-workers and treat them with dignity and respect.
• Develop and maintain positive and productive working relationships with other employees and departments.
• Partner with and assist others to promote an environment of teamwork and achieve common goals.
• Handle sensitive issues with employees and/or guests with tact respect diplomacy and confidentiality

Quality Assurance/Quality Improvement

• Maintain brand standards through all activations and programming
• Comply with quality assurance expectations and standards.

Physical Tasks

• Enter and retrieve data from computer systems using a keyboard mouse or trackball.
• Enter and locate work-related information using computers and/or point of sale systems.
• Read and visually verify information in a variety of formats.
• Stand sit or walk for an extended period of time.
• Move lift carry push pull and place objects weighing less than or equal to 10 pounds without assistance.

Policies and Procedures

• Maintain confidentiality of proprietary materials and information.
• Protect the privacy and security of guests and coworkers.
• Follow company and department policies and procedures.
• Perform other reasonable job duties as requested by Supervisors.

At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.