Primary Details

Please see more information about QBE careers here Careers

Ready to join us in 2026 Applications are now open! The Talent Acquisition team is on leave until 5th January 2026 - applications will be assessed upon our return.

• Location: Melbourne

• Permanent full-timeposition

The opportunity

We have an exciting opportunity for a Technical Services Officer to join our Commercial Liability Claims team. This pivotal role supports the Service Manager and provides technical expertise and coaching to strengthen our claims teams capability. You will manage complex claims ensure compliance with legislative requirements and deliver exceptional outcomes for our customers and stakeholders.

About QBE

At QBE we get to the heart of what matters for our customers. And we do it all with a human touch.

Were an international insurer with more than 13000 people working across 26 countries which means were big enough for your ambitions yet small enough for you to make a real impact. Its an exciting time. Were building momentum towards our vision to become the most consistent and innovative risk partner.

What if you could have a positive impact at work and in the world As part of the QBE team youll get to spend every day working with people who are passionate talented and kind.

Your new role

• Provide technical guidance and analysis on complex and high-value claims supporting the team with critical issues and exceptions.

• Assist in implementing and maintaining claims management strategies and objectives driving innovation and new initiatives within the Claims team.

• Support process improvements through involvement in negotiations dispute resolution conferences and court attendance for complex claims.

• Ensure compliance with service level agreements best practice standards and all legislative and regulatory requirements.

• Represent and advocate for stakeholders during mediations settlements and alternative dispute resolution while liaising with other QBE teams as required.

• Build and maintain strong relationships with internal and external stakeholders to achieve optimal outcomes.

About you

• Proven experience managing complex and litigated liability claims.

• Strong background in coaching or training claims staff.

• Excellent written and verbal communication skills with the ability to influence at all levels.

• Solid knowledge of relevant legislation (legal background advantageous but not essential).

• A proactive collaborative approach to problem-solving and stakeholder engagement.

• Highly organised with the ability to manage conflicting priorities in a fast-paced environment.

Benefits

We offer a range of benefits to help provide holistic support for your work life whatever your circumstances. As a QBE employee you will have access to and benefit from:

• Hybrid Working a mix of working from home and in the office to enhance your work/life balance

• Free holistic wellbeing coaching nutritional confidential counselling financial and legal advice

• 18 weeks gender-equal flexible leave for all new parents including paid super

To learn more about benefits of working with us click here.

Rewards & Recognition

We value our employees experience with us and are proud to have been recognised for the following awards:

• 2025 Winner of Excellence in Diversity Equity & Inclusion Award at the Insurance Business Australia Awards for our program

• 2023 Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards

• Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates

To learn more about our achievements click here.

Apply now and lets make it happen!

If youre looking for a career that combines your expertise and your empathy click Apply today.

Your career. At the heart of it.

Successful applicants will need to complete work rights police and credit checks through our online provider as a condition of employment.

QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements alternative work arrangements or you would like to connect with one of our networks please contact us at

Skills:

How to Apply:

To submit your application click Apply and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.