L2 Helpdesk | AU Client | Onsite

Staff Domain Inc.

Job Location:

National Capital Region - Philippines

Monthly Salary: PHP 60000 - 80000

Experience Required: 3years

Posted on: 6 hours ago

Vacancies: 1 Vacancy

Job Summary

Setup and Location: Onsite - Ortigas

Work Schedule: 7:00 AM 4:00 PM AEST (QLD) 5:00 AM 2:00 PM PHT

Employment Type: Full-Time

Ready to do work that actually excites you

Seeking an L2 Helpdesk professional to provide advanced technical support and troubleshooting for complex issues escalated from Level 1 support. The role involves root cause analysis system monitoring and resolution of hardware software and network-related concerns. This role is critical for ensuring high service uptime efficient issue resolution and maintaining operational continuity.

What Youll Do

Youll be the kind of person who:

Serve as the escalation point for Level 1 helpdesk resolving complex technical issues across systems applications and networks
Perform detailed diagnostics and problem-solving tasks including root cause analysis for recurring issues
Manage monitor and maintain infrastructure tools and environments such as servers storage and enterprise desktop deployments
Provide support for user access management security permissions and configuration of systems in line with internal controls
Collaborate with other technical teams to escalate unresolved issues and ensure proper resolution and documentation
Configure and deploy software updates patches and system modifications as required
Document procedures resolutions and technical knowledge into helpdesk repositories
Conduct system performance monitoring and identify potential areas for service improvement
Manage and support Microsoft 365 (M365) applications including Outlook SharePoint and OneDrive.
Configure and maintain Microsoft Teams including telephony features and call routing.
Support environments with on-premise infrastructure and hybrid setups (on-prem cloud).

Requirements

What You Bring

Were looking for someone who:

Bachelors degree in Information Technology Computer Science or any related field is preferred
3 years of experience in IT support technical assistance or helpdesk operations
Proficiency in ticketing systems such as ServiceNow Zendesk or any common ticketing systems.
Familiarity with Windows and Mac operating systems.
Experience with remote support tools and remote desktop applications
Strong analytical skills and ability to effectively troubleshoot and resolve complex technical issues
Excellent verbal and written communication skills
Familiarity with networking concepts and basic server infrastructure
Strong attention to detail and the ability to manage multiple tasks and priorities efficiently
Strong knowledge of Windows OS Active Directory and Group Policy.
Hands-on experience with M365 administration and Teams telephony.
Familiarity with on-premise servers and hybrid cloud environments.
Excellent troubleshooting and communication skills.
ITIL familiarity or experience with ITSM tools (preferred).

Benefits

Why Youll Love Working Here

HMO Dental and Life Insurance for you and one free dependent from day one (with the option to enroll additional dependents)
Paid Leaves: Birthday Vacation Medical and Maternity (up to 6 Vacation Leaves are convertible to cash on your anniversary)
Employee Engagement Activities: Year-End Party Family Day Team Building and more!

Lets Talk

If youre thinking this sounds like meit probably is. Click apply. We cant wait to meet you.

Required Skills:

What You Bring Were looking for someone who: Bachelors degree in Information Technology Computer Science or any related field is preferred 3 years of experience in IT support technical assistance or helpdesk operations Proficiency in ticketing systems such as ServiceNow Zendesk or any common ticketing systems. Familiarity with Windows and Mac operating systems. Experience with remote support tools and remote desktop applications Strong analytical skills and ability to effectively troubleshoot and resolve complex technical issues Excellent verbal and written communication skills Familiarity with networking concepts and basic server infrastructure Strong attention to detail and the ability to manage multiple tasks and priorities efficiently Strong knowledge of Windows OS Active Directory and Group Policy. Hands-on experience with M365 administration and Teams telephony. Familiarity with on-premise servers and hybrid cloud environments. Excellent troubleshooting and communication skills. ITIL familiarity or experience with ITSM tools (preferred).

Setup and Location: Onsite - OrtigasWork Schedule: 7:00 AM 4:00 PM AEST (QLD) 5:00 AM 2:00 PM PHTEmployment Type: Full-TimeReady to do work that actually excites youSeeking an L2 Helpdesk professional to provide advanced technical support and troubleshooting for complex issues escalated from Leve...