Position: Business Development Manager
Reports To: Vice President of Client Experience
Department: Business Development
Location: Portland Oregon (Hybrid)
EmploymentType: Full-Time / Exempt

Company Overview

Linguava Interpreters Inc. is a premier language services provider dedicated to ensuring language access in healthcare and beyond. Our mission is to be the go-to company that employees take pride in linguists are excited to be partnered with and the healthcare community trusts as the premier choice for exceptional language services. Founded in 2010 and headquartered in Portland Oregon Linguava has grown into a $33 million company with a team of 70 full-time staff and a network of skilled linguists. We are passionate about helping patients find their seat at the table to fully participate in their healthcare regardless of what language they speak or sign.

Position Summary

The Business Development Manager (BDM) is accountable for identifying pursuing and securing new client opportunities that contribute to Linguavas growth. Reporting to the Director of Business Development this role manages the full sales cycle including prospecting discovery presenting and closing. The BDM develops strong relationships with prospective clients collaborates with internal teams to design tailored solutions and ensures new opportunities align with Linguavas mission and service standards. By consistently demonstrating Linguavas core values the BDM helps expand Linguavas impact and build long-term client partnerships.

Essential Duties & Responsibilities

Business Development & Sales Execution

• Manage the full sales cycle from initial outreach through close
• Prospect qualify and develop opportunities in assigned markets and segments
• Deliver compelling proposals and presentations that reflect Linguavas capabilities and brand standards
• Negotiate agreements within established pricing and margin guardrails
• Track activities opportunities and progress in the CRM with accuracy and timeliness

Client Acquisition & Relationship Development

• Build relationships with decision makers and influencers at prospective client organizations
• Use a consultative approach to understand client needs and demonstrate Linguavas value
• Represent Linguava at conferences networking events and community forums to expand market presence
• Collaborate with Marketing to leverage campaigns events and content for outreach and lead generation
• Develop relationships with new clients that lead to strong lasting partnerships

Collaberation & Account Transition

• Work with Client Success to support client onboarding and ensure expectations are clearly communicated
• Collaborate with Language Services leadership to confirm delivery capabilities align with client commitments
• Coordinate with Account Managers to ensure a smooth handoff once a client is closed and onboarded
• Share client and market insights to help inform strategies and improve team effectiveness

Forecasting Reporting & Metrics

• Maintain accurate forecasts through disciplined use of CRM and sales processes
• Monitor activity levels conversion rates and sales cycle times to ensure predictable outcomes
• Provide regular updates on performance pipeline health and market opportunities to the Director of Business Development
• Identify risks or gaps early and take corrective action to stay on track with revenue goals

Professional Conduct & Representation

• Represent Linguava with professionalism integrity and client focus in all interactions
• Communicate clearly and consistently with colleagues to promote alignment and collaboration
• Consistently demonstrate Linguavas core values

Qualifications

Education Certifications & Licenses

• Bachelors degree in Business Marketing Communications or related field preferred

Professional Experience

• 5 years of experience in business development sales or account management
• Proven success generating new business and meeting revenue targets in a service organization
• Experience in healthcare language services or related industries strongly preferred
• Familiarity with long-cycle consultative sales and multi-stakeholder decision processes
• Experience working in language services industry strongly preferred

Knowledge Skills & Abilities

Knowledge

• Strong knowledge of business development strategies sales processes and pipeline management
• Knowledge of proposal development pricing approaches and contract structures
• Understanding of client relationship management and consultative sales approaches
• Familiarity with healthcare or language services industry trends

Skills

• Strong communication and presentation skills with the ability to influence client decision makers
• Skilled in negotiation and closing with a consistent record of successful outcomes
• Strong organizational and time management skills with attention to detail

Abilities

• Build and maintain trusted relationships with prospective clients and partners
• Work independently to manage priorities while contributing to team goals
• Anticipate client needs and adapt solutions to align with requirements
• Drive accountability by following the sales process and meeting established targets

Technical Proficiencies

• Customer Relationship Management (CRM) systems for sales pipeline and client tracking
• Proposal and contract management tools
• Marketing automation and lead generation platforms
• Cloud productivity suites for communication collaboration and document management

Physical Cognitive and Sensory Demands

• Ability to sit or stand at a computer for extended periods and occasionally lift up to 15 lbs
• Ability to analyze information manage competing priorities and make timely thoughtful decisions
• Close vision required for computer use and for reviewing proposals contracts and dashboards
• Frequent verbal communication in meetings and video calls and clear written communication skills
  
  

Work Schedule & Availability

This is a full-time position based on a standard business schedule of Monday through Friday 8:00 AM to 5:00 PM Pacific Time. Occasional flexibility in start and end times may be needed to accommodate business needs. Primary work is performed on-site at the Portland office with the option to work from home in accordance with company hybrid-work policies. Ability to travel (<20%) for client meetings conferences and industry events is required.