IT Service Manager Device Lifecycle Management AMERICA
Share
Job Location:
Raleigh, WV - USA
Monthly Salary:
Not Disclosed
Posted on:
13 hours ago
Vacancies:
1 Vacancy
Job Summary
Location:
Raleigh North Carolina United StatesJob ID:
R0097933Date Posted:
Company Name:
HITACHI ENERGY USA INCProfession (Job Category):
IT Telecom & InternetJob Schedule:
Full timeRemote:
NoJob Description:
IT Service Manager - Device Lifecycle Management AMERICA
The Opportunity
Join Hitachi Energy to run regional Device Lifecycle Management (DLM) services that keep teams equipped and ready to deliver projects across the power value chain. You will manage forecasting fulfilment procurement portfolio management and hardware/IT asset management (ITAM) aligning regional operations with global standards and service levels. Day to day youll oversee DLM performance act as the primary escalation point for issues and coordinate with internal stakeholders and OEM/logistics partners to keep devices available records accurate and processes consistent. Your work helps maintain uptime secure data and streamline order-to-deployment cyclesfoundational elements that enable engineering field and commercial teams to focus on grid reliability modernization and innovation. Youll guide a regional squad (controller and support specialists) shape continuous improvement with the DLM Center of Excellence and other regions and communicate status risks and opportunities that enhance service effectiveness across complex multi-country operations.
How Youll Make an Impact
- Oversee regional DLM service performance across forecasting fulfilment procurement portfolio management and ITAM.
- Monitor service levels and quality targets; identify issues and implement corrective actions.
- Serve as the regional escalation point and coordinate timely resolution with stakeholders.
- Maintain relationships with internal teams and external vendors (OEM and logistics) to meet regional priorities.
- Represent the region on DLM matters; provide regular updates to the Global DLM Service Owner.
- Identify and deliver continuous improvement opportunities; contribute to global DLM enhancements.
- Collaborate with other regional leads and the DLM COE to align strategies and share practices.
- Manage the regional squad; set direction support skill development and ensure effective resource allocation.
- Responsible to ensure compliance with applicable external and internal regulations procedures and guidelines.
Your Background
- Candidate must already have work authorization that would permit them to work for Hitachi Energy in the United States.
- Proven customer engagement skills with the ability to build and maintain relationships across teams and vendors.
- Excellent verbal and written communication; able to convey complex updates to varied stakeholders including leadership.
- Comfortable operating in a global model with multiple stakeholders across countries; oriented toward alignment and coordination.
- Data mindset with the ability to assess information identify trends and communicate progress issues and status clearly.
- Prior DLM or related IT asset management experience preferred.
- Experience managing people and driving performance; fosters collaboration and innovation across crossfunctional teams.
- Solid troubleshooting and problemsolving abilities; able to determine root causes and take timely action.
- Capabilities in change management to enable adoption of new processes and improvements within the region.
More About Us
At Hitachi Energy youll gain exposure to practical cuttingedge technologies collaborate with experienced professionals across the power industry and access opportunities for personal growth.
- Opportunities to work on innovative technologies that shape the future of energy
- A collaborative environment with experienced professionals across the power industry
- Access to learning platforms and career development programs
- Attractive health and retirement benefits
- Paid leave and flexible work arrangements
Equal Employment Opportunity (EEO)-Females/Minorities/Protected Veterans/Individuals with Disabilities
Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.
This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.
Required Experience:
Manager
Key Skills
- Information Technology
- Contract Attorney
- Fire Alarm
- Catia
- Asic
About Company
Discover how Hitachi Rail is connecting the future of mobility through integrated rail solutions, across rolling stock, signalling, digital technology and more.
