Managing Director The Little Nell

Position Summary
The Managing Director serves as the strategic and operational leader of The Little Nell including the Aspen Mountain Club Spa at The Little Nell multiple food and beverage outlets and the resorts expansive meeting and event spaces. This role has full accountability for overall resort performance encompassing guest and employee satisfaction human resources financial results sales and marketing revenue generation and team engagement. The Managing Director is responsible for driving sustainable growth and delivering strong returns for both hospitality operations and property ownership. This position reports to the Vice President of Operations.

The salary range for this position is $190000 - $260000. Actual pay will be dependent on budget and experience; all our salaried roles are eligible for bonus.

Job Posting Deadline
Applications for this position will be accepted until December 28 2025.

Essential Job Functions/Key Job Responsibilities
    Stays current with industry trends and monitors strengths and weakness of competition
    Develops business plans designed to maximize property customer satisfaction profitability customer satisfaction and market share
    Verifies and evaluates that property business plans and employees are aligned with brand business strategies holding property leadership team accountable for successful delivery of business plans and enhancements
    Works closely with Sales and Marketing team to develop revenue-generating strategies for the property identifies new business leads develops tailored sales approach and actively pursues leads aligning brand strategy
    Creates succession plans for future job openings; actively supports the staffing process; verifies effective work processes systems and teamwork are in place to maximize individual and overall property performance.
    Reviews business-related data such as market share financial performance inventory employee engagement and customer satisfaction - analyzing business information to proactively address changing market conditions
    Verifies that property operates within budgetary guidelines and achieves profit margin goals
    Uses business information to identify indicators of product and service successes and opportunities for improvement
    Works with Revenue Management team to develop effective pricing strategies balancing seasonality economy customer segments property objectives and customer satisfaction
    Identifies ways to grow occupancy RevPAR and market share by researching and staying aware of competitor strategies
    Responsible for labor and capital expenses
    Establishes presence in the market by actively promoting an exemplary property/brand image by developing strategic alliances with local officials businesses and customers
    Other duties as assigned

Qualifications :

Education & Experience Requirements 
    Bachelors degree in business administration Hotel and Restaurant Management or related degree or equivalent additional experience in the hotel industry
    Minimum 10 years of progressive leadership experience in luxury hospitality with 5 years as a General Manager or Managing Director.
    5 years experience leading properties with a residential component members only club extensive meeting space and multiple outlets

Knowledge Skills & Abilities
    Proven record of success in financial performance guest satisfaction and team development
    Strong business acumen emotional intelligence and ability to lead with warmth and authenticity
    Deep understanding of the luxury market and high-touch service culture
    Working knowledge of Forbes five-star standards and experience with Relais & Chateaux
    Proficient knowledge in leading revenue growth and profit enhancement through efficient and streamlined operations
    Experience in problem-solving with the ability to handle multiple complex tasks in parallel
    Proficiency in MS Office (Word Excel Outlook Access) ProfitSword Medallia and HMS
    Ability to create a cohesive and high-performance Executive Committee that continuously strives for positive results and improvement holding them accountable for performance
    Ability to build rapport with employees by fostering an environment of open communication and spending time with employees on the frontlines
    Ability to emphasizes and hold leadership team accountable for addressing service failures or potential service failures and for developing innovative ways to exceed guest expectations
    Ability to utilizes guest/customer feedback to recognize outstanding employee service performance and improve service delivery

Additional Information :

Work Environment & Physical Demands
    Ability to stand walk or be on your feet for extended periods of time kneeling and bending may be required
    Regularly work indoors with no adverse conditions  
    Must be able to occasionally lift push or pull up to 50 lbs. individually or with assistance (weight limits can vary according to position but no more than 50)

Job Benefits
This position is categorized as a regular full-time position eligible for the following benefits:
Enrollment dates differ across the various programs.
Health Dental and Vision Insurance Programs
  Flexible Spending Account Programs
  Life Insurance Programs
  Paid Time Off Programs
  Paid Leave Programs
  401(k) Savings Plan
  Employee Ski Pass and Dependent Ski Passes
  Other company perks

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. By accepting a position with Aspen One Aspen Snowmass Aspen Ventures or Aspen Hospitality you acknowledge that you are able to perform the essential functions of the job with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. To request accommodation during the application and interviewing process please contact Human Resources at .         

This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties responsibilities and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice.

Aspen One is an equal opportunity employer (Minority/Female/Disabled/Veteran). At Aspen One inclusion equity and diversity are fundamental to fulfilling our vision of building a better workplace and better world. From our hiring practices through the entire employee experience we embrace and celebrate the unique experiences perspectives and cultural backgrounds that each employee brings to the workplace. We encourage diverse points of view which allows us to develop innovative solutions to the ever-evolving world of work. Aspen One strives to foster an environment where our employees feel respected valued and empowered and our team members are at the forefront of helping us promote and sustain an inclusive workplace that works for all.

For an overview of Aspen One Companys benefits and other compensation visit One participates in E-Verify.

E-Verify & Right to Work Poster

Remote Work :

No

Employment Type :

Full-time