Primary Details

Primary Responsibilities Ensure compliance with QBE policies procedures and relevant legislations and regulations Ensure compliance within delegated authority limits Adherence to triage/ transfer guidelines Provide feedback to claims handler on necessary action/ activity on claim Maintain effective communication with customers Accurately and completely respond to customers queries on claims/ on a specific claim Settle fast track claims where invoices are already made available by customer at the onset. Identify recovery opportunities on claims Identify suspicious or potentially fraudulent claims in accordance with QBE fraud indicators. Refer these claims to the Fraud Investigations team. Control the call to ensure efficiency in call handling Required Education Bachelors Degree or equivalent combination of education and work experience Required Experience NA Preferred Competencies/Skills Customer service skills Proficiency in MS tools Analytical and negotiation skills Excellent verbal and written communication skills (English) Preferably with Case Management Skills Preferred Licenses/Certifications Abbreviated Injury Scale (AIS) certification is preferred but can also be taken as part of training Preferred Knowledge Preferred Basic Knowledge of Insurance Basic Knowledge of Customer Service QBE Cultural DNA Everything we do at QBE is underpinned by our DNA (which interlinks seven cultural elements) because we know its not just what we do that matters its how we do it that makes the difference. We expect all employees to role model and inspire the right behaviours that link to our cultural elements: We are customer-focused We are technical experts We are inclusive We are fast-paced We are courageous We are accountable We are a team All employees are expected to adhere to QBEs Code of Ethics and Conduct and apply sound risk management practices US Only - Disclaimer To successfully perform this job the individual must be able to perform each essential job responsibility satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential job responsibilities. Job Type Individual Contributor Global Disclaimer The duties listed in this job description do not limit the assignment of work. They are not to be construed as a complete list of the duties normally to be performed in the position or those occasionally assigned outside an employees normal duties. Our Group Code of Ethics and Conduct addresses the responsibilities we all have at QBE to our company to each other and to our customers suppliers communities and governments. It provides clear guidance to help us to make good judgement calls.

Skills:

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Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.