Service Desk Engineer
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Job Location:
Manila - Philippines
Monthly Salary:
PHP 45000 - 45000
Posted on:
5 hours ago
Vacancies:
1 Vacancy
Job Summary
About The Client
Key Responsibilities
Field support calls
Identify and organize tickets according to priority
Provide support in handling Incident Management calls
Primarily remote technical support
Hardware and software incident remediation
Troubleshoot and resolve MS Azure incidents and requests
Account provisioning and administration
Hardware configuration and repair
Actively manage assigned work in the ticketing system including timely and meaningful updates
Support network printing devices
Troubleshoot and resolve tickets related to VPN and MFA issues
Resolve network issues using knowledge of IP addressing subnetting and TCP/IP
Assist with maintaining an accurate Service Desk knowledge base (IT Glue)
Requirements
Experience with Windows Operating Systems with an understanding of security permissions for Active Directory
Experience using ConnectWise
Experience supporting laptop/desktop workstations and troubleshooting problems related to end-user applications
Experience troubleshooting Microsoft Office 365 and Office applications
Familiarity with SharePoint and Exchange
Experience with monitoring solutions such as LogicMonitor and Datto RMM
Familiarity with network troubleshooting such as Zscaler and FortiClient
Ability to read comprehend and follow instructions either from Team Leader/Director or Service Desk knowledge base
Strong customer service skills
Attention to detail
Other Experience:
Experience working with Autotask is a plus
ITIL fundamentals are a plus
Microsoft certifications are a plus
Additional Requirements:
Must have fiber optic internet with at least 25 Mbps bandwidth
Must have a backup desktop or laptop with the latest operating system
Must be willing to work on a shifting schedule
Must be amenable to reporting to our Makati and BGC office as needed
Must be willing to work 9am-6pm Eastern Timezone
Benefits
- Great Place to Work-Certified Company
- Premium HMO
- Holistic employee experience
- Work-from-home and hybrid work setup
- Rewards and incentives
- Monthly engagement activities
- Career advancement opportunities
- Paid referral program
Required Skills:
Presales Description: Participate in architectural discussions related to achieving successful deployments Network administration of both hardware infrastructure and Linux based routers as well as multiple vendor firewalls Systems administration of Linux servers Scripting as required Perform partner technical support starting with Tier 3-4 escalations from Level 2 support desk Coordinate escalations with vendors Be part of the on-call support rotation Perform additional duties within the skill set for this position We will potentially be looking for multiple like resources to cover different shifts. Each position will largely have consistent working hours but will involve participating in duties as a senior engineer for on-call escalations. This position is primarily remote with occasional office visits for meetings. Qualifications/Experience/Skills: Minimum 5 years of experience as a Linux system and/or network engineer Ability and desire to quickly learn new topics and frameworks Extensive knowledge of Linux is a must including but not limited to: Package installation and maintenance configuring of networking and integration into existing networks core services Extensive knowledge of IP networking principles protocols and network design is required Knowledge of scripting languages such as Bash or Python is preferred Experience with configuration management systems such as SaltStack is preferred Excellent working knowledge in deploying and maintaining server hardware Excellent written and verbal communication skills Highly organized and process driven Professional services work a bonus Linux and network certifications a bonus
Company Industry
IT Services and IT Consulting
Key Skills
- Editorial
- Catering
- B2C
- Camp
- Computer Engineering
