Customer Operations Coordinator
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Job Location:
Monthly Salary:
Posted on:
12 hours ago
Vacancies:
1 Vacancy
Job Summary
Shape the customer experience within our New Markets at TOMRA Collection. Be the first point of contact for our customersresolving inquiries managing service appointments and ensuring every installation or intervention runs smoothly. Youll be the link between our customers technicians and logistics partners driving satisfaction and operational excellence.
What you will do
- Handle inbound customer inquiries via phone email and chatdelivering clear timely and empathetic support.
- Manage outbound confirmations for installations and service appointments ensuring customers are always in the loop.
- Enforce readiness gates before dispatch sync with calendars and keep case statuses up to date.
- Schedule and dispatch technicians for installations and service interventions optimizing routes and resources.
- Document all interactions in CRM/ERP systems and feed communications to relevant teams.
- Escalate unresolved issues according to the escalation matrix ensuring swift resolution.
- Champion customer satisfaction and contribute to continuous improvement initiatives.
Qualifications :
What youll bring
- 2 years experience in a contact centre or customer service role.
- Hands-on experience with CRM systems (Dynamics 365 preferred).
- Strong communication and multitasking skillsyou thrive in a fast-paced environment.
- Customer-centric mindset and a knack for problem-solving.
Additional Information :
Join a company that combines purpose with this role youll help shape operational excellence and directly contribute to TOMRAs success in new European markets helping us scale sustainability across the region.
At TOMRA your work has real impact and your ideas help shape a better future.
Learn more about life at TOMRA
What do you get from joining TOMRA
- Opportunity for career development and enhancing international connections
- A unique chance to be a critical part of taking business growth to the next level
- Work in a collaborative and innovative environment.
Ready to grow your career with purpose
Please apply by sending us your CV a few words about yourself and why you are interested in the position and joining TOMRA. Please write this in the field Message to Hiring Team.
Applications are continually assessed so we encourage you to apply at the earliest.
Deadline for applications is 19th January 2026.
TOMRA does not differentiate on the basis of gender race or ethnicity religion colour sexual orientation or identity disability age or other protected statuses as given by applicable law. We are committed to creating a diverse and inclusive environment and are proud to be an equal opportunity employer.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Six Sigma
- Lean
- Management Experience
- Process Improvement
- Microsoft Outlook
- Analysis Skills
- Warehouse Management System
- Operations Management
- Kaizen
- Leadership Experience
- Supervising Experience
- Retail Management
About Company
TOMRA North America, is a top International Reverse Vending and Recycling Company. At Tomra transformation is at the heart of everything we do. We transform ideas & technology to create intelligent and pioneering tools to support a sustainable future.
