IT Support Specialist

As an IT Support Specialist you are part of the global Workplace & Service Desk team and work as a local member of the Belgrade support team at SMG Swiss Marketplace Group d.o.o. You support employees across the company by providing reliable structured and user focused IT support in daily operations within a global setup.
The role combines global first level support with local onsite support for the Belgrade office. The focus of the position is on ticket based support direct user interaction and hands on workplace assistance.

What will you do

• You handle incoming incidents and service requests and ensure they are properly recorded prioritized and processed in the ticketing system until resolution.
• You provide global first level support for workplace related topics such as hardware software and connectivity issues and escalate tickets when required.
• You deliver local onsite support in the Belgrade office including device setup troubleshooting meeting room and AV support and general workplace technology assistance.
• You communicate clearly and transparently with users and work closely with colleagues within the Workplace & Service Desk team to ensure smooth handovers and consistent support quality.
• You contribute to a stable support operation by identifying recurring issues and supporting improvements in documentation and daily support practices.

What should you bring

• You are fluent in English and German with German language skills at a minimum B2 level.
• You have experience in IT support service desk or workplace support roles ideally in an international environment.
• You have a service oriented mindset and enjoy working in a team where communication and collaboration are essential for successful daily operations.
• You are comfortable working with structured processes ticketing systems and ITSM based workflows.
• You have solid technical knowledge of modern workplace environments including Windows and macOS Google Workspace Okta Omnissa Workspace ONE Slack Notion and common endpoint management tools.
• You work in a calm focused and solution oriented manner even when multiple topics are handled in parallel.
• You are reliable precise and take responsibility for your daily tasks.

Additional Information :

Benefits youll love:

• Be a part of well established Swiss-based subsidiary in Belgrade
• We value work-life balance and employee happiness. Thats why we grant you hybrdi work environment and 25 vacation days per year with the option to buy another 10 days in an unbureaucratic process. You get 5 fully paid sick days per year and another 5 days for special occasions
• Lots of team activities and perks
• Great equipment competitive salary and a variety of fringe benefits like a gym membership and discounts at local stores
• International team and working environment of talented and fun people
• Stimulating work experience that will allow you to grow both professionally and personally (yearly budget for your personal development)

Please send a CV in English. The position is open in Serbia please apply only if you are eligible to work in the location.

Looking forward to meeting you!

About Us

SMG Swiss Marketplace Group is a pioneering network of online marketplaces and a cutting-edge digital company that simplifies peoples lives with innovative products.
SMG Swiss Marketplace Group provides customers with the best tools to meet their life decision needs. The portfolio includes Real Estate (ImmoScout24 Homegate Flatfox    Publimmo  CASASOFT IAZI) Automotive (AutoScout24 MotoScout24) General Marketplaces (  Ricardo) and Finance & Insurance (FinanceScout24 ).

Disclaimer

SMG Swiss Marketplace Group primarily engages with candidates directly. We do not accept unsolicited resumes or candidate profiles from recruitment agencies unless we have specifically requested their assistance for particular roles. Any submissions made without a prior request from our Talent Acquisition team will not be acknowledged or considered. We appreciate the understanding and cooperation of recruitment agencies in respecting this policy.

Remote Work :

No

Employment Type :

Full-time