Associate Product Manager

We are looking for a Associate Product Manager to join our team and help Product Manager for Payments in day-to-day delivery and coordination.
As a key member for the team you will be responsible for taking ownership of small projects (bugs support flows experiments) and drive them to completion. You will collaborate with Product Engineering Support Finance and external payment partners. Maintain clear documentation for new features support flows and processes and use data (Sheets/Excel) to track performance spot issues and propose improvements.


Key Responsibilities

• Investigate and help resolve product bugs related to payments including basic debugging (reproduction steps data validation) and coordination with Engineering
• Design test and productionize new customer support flows for payments then hand them over to support teams
• Perform light software testing of new features and flows (functional checks sanity tests regression checks)
• Assist in organizing and coordinating product experiments promotions and rollouts (set-up tracking follow-up)
• Prepare simple reports dashboards and summaries for the Product Manager and stakeholders
• Communicate with payment processors and other external partners mainly on operational issues incidents and resolutions
• Contribute to refining the broader Payments business line by providing operational insights and data-driven feedback: customer journeys checkout flows billing and collections

Qualifications :

• 13 years of experience in project management operations support or product-adjacent role in a software / SaaS environment
• Strong analytical mindset; very comfortable with numbers Google Sheets/Excel and basic metrics
• Basic understanding of database structures and relational data models; ability to write simple SQL queries for analysis and troubleshooting 
• Familiarity with tools such as MySQL DataGrip or similar database clients is a plus
• Clear structured communicator and strong organizer; able to coordinate multiple stakeholders and follow up rigorously
• Confident in presenting and training internal teams on new flows and features
• Fluent English and at least one of: Spanish or Polish (Italian or Brazilian Portuguese are a strong plus)
• Understands internet and ecommerce basics: online flows checkouts subscriptions refunds etc.
• Basic understanding of financial concepts: card payments accounts transfers settlements
• Experience in a customer-facing or operations team (support sales customer success) is a strong advantage
• Any exposure to fintech or payments is a plus but not required
• Team player with a proactive hands-on attitude curiosity about product work and willingness to learn fast

Additional Information :

What to Expect from Our Hiring Process 

We like to keep things transparent and efficient! Heres what the process usually looks like (though it might vary slightly depending on the role):

1 Intro Chat  A first call with our Talent Acquisition Partner to explore mutual fit around relevant skills value alignment and motivation. 

2 Hiring Manager Interview  A deeper dive into your experience and aspirations with your future manager who youll be reporting to in this role. Take this chance to ask anything on your mindits just as much about making sure were the right fit for you too. 

3 Case Study: a practical exercise to present to the Hiring Managers.

4 Reference Check & Offer!

Why Youll Love It Here 

Global Benefits  No matter where you are youll have access to:

• Healthcare insurance so you can focus on what matters.
• Wellness that works for you from gym memberships to mental health support weve got you covered.
• Time off that counts whether its a vacation your birthday or just a day to recharge we believe in balance.
• ESOP (Employee Share Ownership Plan) after 6 months with usbecause we believe in sharing our success!

Local Perks  Depending on your location you will be entitled to local benefits like meal vouchers (ticket restaurant) transport allowances or extended parental leave.

Career Growth  Were growing and so can you! Youll find lots of chances to learn develop and explore new pathswhether within your team or through cross-functional projects.

A Truly Global Team  Work with talented people from all over the world in a diverse and inclusive environment.

Flexibility That Works for You  Remote work and flexible hours arent just buzzwords here. While the extent of flexibility depends on your role and team we value results over rigid schedules. Prefer an office setting Youre welcome at any of our hubs in Barcelona Warsaw Curitiba Rio de Janeiro Mexico City Bogotá Munich Rome or Bologna.

Please note: At this time we are not able to sponsor visas for this position. To apply you must already have the legal right to work in your country of residence or the location of the role.

What We Believe In 

At Docplanner our values guide everything we do:

Focus on results  were here to make an impact.

Think like an owner  take responsibility drive outcomes.

Keep it simple keep it lean  smart solutions over complexity.

Be respectful and radically honest  openness builds trust.

Learn and be curious  growth is part of the job.

Dont just take our word for itcheck out our Glassdoor to hear what our people say!

We are committed to building a team that represents a variety of backgrounds perspectives and skills. We welcome applicants from all walks of life regardless of gender disability or background and are dedicated to fostering an inclusive workplace where everyone feels valued and empowered to contribute.

Remote Work :

Yes

Employment Type :

Full-time