Customer Care Associate German Speaker VIE

As part of our B2B Customer Care team you are the voice of EcoVadis. You will play a pivotal role in helping global companies navigate their sustainability journeys ensuring that every interactionwhether solving a technical hurdle or explaining our methodologydrives meaningful this job you will:

• Be the Expert Guide: Support our global community of Buyers and Suppliers via phone and Salesforce (email). Youll help them navigate the platform resolve issues provide administrative support and provide expert advice to ensure they get the most out of EcoVadis.
• Solve Problems with Empathy: Deeply listen to customer needs to provide clear helpful and effective solutions that turn a problem into a positive experience.
• Master the Platform: Build a deep knowledge of EcoVadis products processes and tools to ensure every answer you give is accurate and high-quality.
• Advocate for Sustainability: Help users understand the Why behind our ratings. Youll explain our methodology in a way that shows them the true value of being a sustainable business.
• Voice of the Customer: Listen for feedback and trends. Youll record and share customer insights with the team to help us improve our services and bridge the gap between what customers expect and what they experience.
• Stay Agile: Take on additional tasks or projects as the team grows and the role evolves.

Qualifications :

• Bachelor or Diploma in Communication International Business Management or any related field - opened to junior profiles with an internship experience
• Fluent in English and German
• Candidates not having above but HSC holder with more than 2 years of working experience in the related field will also be considered
• International exposure in a support role 
• Excellent oral and written communication skills

Required skill
The ideal candidate should demonstrate the following skills and aptitudes:

• Excellent customer service skills and high-quality oriented attitude
• Knowledge of Salesforce Slack and AI tools 
• Ability to work in an international team and be a team player
• Excellent interpersonal persuasive communication and sales skills

Additional Information :

• Location: Barcelona (hybrid work)
• Type of contract: VIE - Business France - 6 months

Our hiring team looks forward to reviewing your CV in English with a guaranteed response to every application. A new job with purpose awaits you!

Dont fit all the criteria but still think youd be a good candidate Please apply anyway to give our hiring team the opportunity to assess your skills and to learn more about what you could bring to EcoVadis. Were interested in hiring from a diverse and skilled talent pool regardless of professional and educational background.

Can the hiring process be adjusted to suit my needs Yes. We want everyone going through the hiring process with EcoVadis to feel confident that you are able to demonstrate your full potential. We welcome applications from disabled people people with long-term health conditions and neurodiverse candidates. If you need any adjustments including the provision of interview questions please let the hiring team know.

Our teams strength comes from everyones uniqueness and is founded upon mutual respect. EcoVadis commits to equity inclusion and reducing bias in our hiring processes. EcoVadis does not accept any form of discrimination based on color national or ethnic origin ancestry citizenship religion beliefs age sex gender identity sexual orientation neurodiversity disability parental status or any other protected characteristic that makes you your application we encourage you to remove personal information such as: photographs marital status number of children religion gender residential postal code university graduation date past medical or parental leave(s) taken nationality (instead please state if you are legally eligible to work in the job region/country) university name (instead please state any degrees obtained and the study major).

Remote Work :

No

Employment Type :

Full-time