Manager of Operations Projects

At the MBTA we envision a thriving region enabled by a best-in-class transit system. Our mission is to serve the public by providing safe reliable and accessible transportation. MBTAs Core Values are built around safety service equity sustainability and culture. Each employee that works for the MBTA performs their roles based on our vision mission and values. This includes attendance participation and contribution in local safety committee meetings as needed.

The Office of the Chief Operating Officer supports the safe and efficient operation of all MBTA modes of transportation by overseeing both daily and long-term cross-department coordination and planning activities such as managing special projects and initiatives and business processes.

TheManager of Operations Projects will be responsible for the detailed management of projects that support the Operations department and/or are championed by the Chief Operating Officer (COO). As assigned this position will lead manage coordinate track and support initiatives across the Operations departments that advance MBTA strategic priorities.

The Manager of Operations Projects will report to the Chief of Staff.

• Manage and deliver high-impact projects from initiation through completion including but not limited to pilots and programs spanning multiple teams within Operations and involving other MBTA divisions focused on effective implementation of enhanced safety protocols and best practices.
• Develop and implement strategic project plans including timelines risk management strategies and resource requirements.
• Contribute to the development of policies procedures and other documentation necessary to ensure a smooth initiative rollout including initial scoping and research.
• Engage with internal and external stakeholders to gather requirements provide updates address issues and ensure adherence to specified timelines prioritizing effective communication and collaboration throughout the project lifecycle.
• Lead and facilitate discussions among senior executives across Operations and in other departments to drive towards key decisions.
• Organize and prioritize workload take a proactive approach in identifying project needs/requirements.
• Prepare project-related correspondence reports charts and presentations utilizing Microsoft Word Excel PowerPoint and other tools.
• Work independently in addressing complex tasks in a time-sensitive environment.
• Respond to inquiries whether from customers vendors or co-workers in a courteous and professional manner consistent with the Authoritys standards.
• Uphold the rights and interests of the Authority while building and maintaining an effective relationship with employees.
• Visit work sites and/or attend off-site meetings throughout the MBTA service area.
• Successful applicants must have the English language skills required for the effective performance of the position.
• Perform all other duties and projects that may be assigned.

Supervision

• Bachelors degree from an accredited college.
• Five (5) years full-time (or equivalent part-time) experience in project management leading managing designing and implementing business processes public administration or a related field.
• Three (3) years (or equivalent part-time) experience in people management and/or large-scale project leadership.
• Excellent verbal and written communication skills with an emphasis on effective communication to a diverse audience.
• Excellent customer service conflict resolution negotiation and communication skills
• Effective organizational analytical quantitative and time management skills.
• Proficiency with office productivity software such as Microsoft Office Slack and similar applications.

Preferred Experience and Skills

Job Conditions:

• Ability to effectively read comprehend communicate and respond to instructions orders signs notices inquiries English.
• Be at least eighteen (18) years of age except if participating in an approved high school internship / co-op program.
• Ability to commute to assigned work locations in the Boston MA metro area as required by the role.
• Ability to provide internal and external customers with courteous and professional experiences.
• Ability to work effectively independently and as part of a diverseworkforce team (or supervise if required).
• Ability to uphold the rights and interests of the MBTA while building and maintaining effective relationships with employees and co-workers.
• Ability to adhere to rules regulations collective bargaining agreements (if applicable) and policies of the MBTA including the EEO anti-discrimination anti-harassment and anti-retaliation policies.
• Have a satisfactory work record for the two (2) years immediately prior to the closing date of this posting (unless if current student or recent graduate) including overall employment job performance discipline and safety records (infractions and/or offenses occurring after the closing of the posting and before the filling of a vacancy may preclude a candidate from consideration for selection).
• Ability to pass a Criminal Offender Record Information (CORI) check comprehensive background screening and / or medical Clinic screening potentially including physical examination and drug and alcohol screenings.
• Ability to work all shifts and / or locations assigned directed or necessary for this position including (for some transit / operations roles) up to twenty-four (24) hours per day seven (7) days per week as necessary to accommodate severe weather conditions emergencies or any other circumstances that may potentially impact service or the safety of service.
• Intern / co-op staff must be enrolled full or part-time in an accredited educational program and maintain a cumulative GPA of at least 2.5 for the entire duration of the internship / co-op. Additionally interns / co-ops must have valid work authorization and U.S. Social Security Numberprior to starting pre-employment screenings / pre-boarding working in their positions and throughout the duration of their program.

Disclaimers and Definitions:

1. General Disclaimer: The statements contained in this job description are intended to describe a summary general nature and complexity of typical job functions and do not represent an exhaustive list of all duties tasks and responsibilities required of staff assigned to this position.
2. Application Completion: It is each applicants responsibility to ensure application details are entered completely and correctly including updated work and education histories (past and current). Incomplete applications may not be considered. Attachments do not substitute for application fields. The recruitment team does not have access to existing employee data / history.
3. Application Deadlines:Applicants should apply as soon as possible as the MBTA may stop considering applicants after a sufficiently large applicant pool is established.
4. Work Environment:The physical demands and work environment characteristics described here-in are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations can be made to enable individuals with disabilities to perform essential functions. See job description for role-specific requirements.
5. Work Eligibility:All employees must be legally authorized to work in the United States and on an unrestricted MBTA does not have an employer work sponsorship program. However if you have unrestricted work authorization or are sponsored by a separate entity you are welcome to all persons hired will require a U.S. Social Security Number prior to starting the position and employees will be required to complete a Form I-9 to verify their identity and eligibility to work in the U.S.
6. Interviews:Candidates should ensure they arrive on time are prepared can remain for the duration and if remote are in a quiet place without distraction for the interview. Candidates who do not attend their interview without advance authorization including an email confirmation of a rescheduled time/date from Human Resources will be considered a no-show and disqualified from consideration for the position. Related to rescheduling on a one-time basis and due to something emergent you may be allowed to reschedule the addition Human Resources may require documentation supporting the request. However should you need to reschedule you will need to contact your Recruiter directly by email.
7. Safety Sensitive Positions:Employees working in this classification will be subject to periodic physical examinations plus random drug and alcohol testing.
8. On-call or 24/7 Positions:Employees working in this classification must be available to respond to page / text / call and report to work as determined by assigned department or the Authority.
9. Essential / Emergency Staff:During declared states of emergency employees working in this classification are required to report to work for their assigned work hours or as directed by management.
10. ADA Accommodations: The MBTA makes reasonable accommodations for applicants with disabilities. If you require an accommodation during this process please contact the MBTAs ADA Unit at or .
11. Diversity Equity and Inclusion:The MBTA is an Equal Employment Opportunity Employer. For terms descriptions and definitions related to diversity equity inclusion veteran status and immediate family members that you may find on the application form please visit / Co-Op Benefits: Employees taking part in an internship orco-opat the MBTA are eligible to receive accrued paid sick leave as well as a monthly transportation pass based on the city from which the intern / co-opcommutes to workat no cost. However no additional benefits are currently offered for interns orco-ops.