Technical Communications Specialist

Pasco, WA - USA

Monthly Salary: Not Disclosed

Posted on: 10 hours ago

Vacancies: 1 Vacancy

Job Summary

This individual will function as a technical resource for both internal and external customers by utilizing their technical background training and expertise to assist in troubleshooting equipment and diagnostic issues.

$80169
Compensation & Benefits:
8% bonus potential
Comprehensive benefits package
Training and development as well as opportunities to grow within the organization

Specific Duties Include:

Provide customers and locations with technical information and support when requested on equipment.
Build strong relationships with manufacturer partners to ensure information is shared related to issues and fixes others are experiencing.
Compile review and disseminate technical data.
Develop a quality control system that includes metrics for tracking pertinent performance expectations.
Propose training initiatives based on information collected through phone support.
Work with the parts and service departments to help obtain technical information from OEMs.
Assist in monitoring of PIPs for the region and work with service management to ensure timely completion.
Maintain a database of technical solutions and share with service departments in the organization.
Develop and maintain a strong working relationship with store service management to create an environment that maximizes value to our customers and the organization.

Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures as specified in company manuals and as directed in the employee handbook.
Conduct self in the presence of customers and community to present a professional image of RDO Equipment Co.
Proactively seek and participate in available company-sponsored training in an effort to develop and advance knowledge base and skill set.
Participate in all company/location driven communication efforts including open book meetings huddles department meetings and other related efforts.
Maintain a positive and professional working relationship with peers management and support resources with a constant commitment to teamwork and exemplary customer service.
Perform all other duties as assigned by management in a professional and efficient manner.

Job Requirements:

Industry experience preferred.
Experience and knowledge of call center operations.
Proven ability to build relationships with customers store personnel and management
Ability to evaluate and assess operations and respond to changing needs
Strong leadership skills
Strong communication skills (verbal and written)
Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship.

Required Experience:

$80169
Compensation & Benefits:
8% bonus potential
Comprehensive benefits package
Training and development as well as opportunities to grow within the organization

Specific Duties Include:

Provide customers and locations with technical information and support when requested on equipment.
Build strong relationships with manufacturer partners to ensure information is shared related to issues and fixes others are experiencing.
Compile review and disseminate technical data.
Develop a quality control system that includes metrics for tracking pertinent performance expectations.
Propose training initiatives based on information collected through phone support.
Work with the parts and service departments to help obtain technical information from OEMs.
Assist in monitoring of PIPs for the region and work with service management to ensure timely completion.
Maintain a database of technical solutions and share with service departments in the organization.
Develop and maintain a strong working relationship with store service management to create an environment that maximizes value to our customers and the organization.

Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures as specified in company manuals and as directed in the employee handbook.
Conduct self in the presence of customers and community to present a professional image of RDO Equipment Co.
Proactively seek and participate in available company-sponsored training in an effort to develop and advance knowledge base and skill set.
Participate in all company/location driven communication efforts including open book meetings huddles department meetings and other related efforts.
Maintain a positive and professional working relationship with peers management and support resources with a constant commitment to teamwork and exemplary customer service.
Perform all other duties as assigned by management in a professional and efficient manner.

Job Requirements:

Industry experience preferred.
Experience and knowledge of call center operations.
Proven ability to build relationships with customers store personnel and management
Ability to evaluate and assess operations and respond to changing needs
Strong leadership skills
Strong communication skills (verbal and written)
Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship.

Required Experience:

Key Skills

Dhcp
SQL
Active Directory
VOIP
VMware
Customer Service
Windows
Trouble Shooting
Java
VPN
Sharepiont
hardware
Dns
Technical Support
Software Applications

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About Company

RDO Equipment Co.

Discover a wide-range range of John Deere & Vermeer equipment at one of our RDO store locations, offering top-notch machinery solutions for agriculture, construction, and more.

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