Senior Manager of Customer Analytics and Intelligence

Fords Advanced Concepting Team is seeking a visionary Senior Manager to lead the Customer Data Analysis and Tools group. This leader will orchestrate the development of an enterprise-wide customer segmentation framework using advanced analytics sophisticated modeling and innovative tool development. By collaborating across Corporate Strategy and Product Development they will transform complex data into actionable insights to ensure new product concepts are precisely aligned with Fords strategic market opportunities.

The Senior Manager will develop and maintain an enterprise-wide customer segmentation framework to drive data-informed decision-making across Corporate Strategy GM and Product Development teams. Leading a group of subject matter experts they will synthesize complex data into a comprehensive customer view ensuring that new vehicle concepts and program definitions are agile strategically focused and provide significant enterprise value.

As an established global company we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe or keep you close to home Will your career be a deep dive into what you love or a series of new teams and new skills Will you be a leader a changemaker a technical expert a culture builderor all of the above No matter what you choose we offer a work life that works for you including:

• Immediate medical dental vision and prescription drug coverage
• Flexible family care days paid parental leave new parent ramp-up programs subsidized back-up child care and more
• Family building benefits including adoption and surrogacy expense reimbursement fertility treatments and more
• Vehicle discount program for employees and family members and management leases
• Tuition assistance
• Established and active employee resource groups
• Paid time off for individual and team community service
• A generous schedule of paid holidays including the week between Christmas and New Years Day
• Paid time off and the option to purchase additional vacation time.

This position is a leadership level 5.

For more information on salary and benefits click here: sponsorship is not available for this position.

Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race religion color age sex national origin sexual orientation gender identity disability status or protected veteran the United States if you need a reasonable accommodation for the online application process due to a disability please call 1-.

This position is hybrid. Candidates who are in commuting distance to a Ford hub location may be required to be onsite four or more days per week. #LI-Hybrid

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Responsibilities:

• Develop and maintain demand map to serve as a common framework for the enterprise to collaborate around opportunities. Thoroughly understand the theory structure process and data behind the demand map to be an informed ambassador of it.
• Integrate quantitative trend signals to ensure the map provides insights into future-oriented opportunities.
• Extend the demand map to support strategic decisions in key global regions and Ford business units.
• Work with strategy planning PD GCI GDIA and marketing teams to ensure their processes are tied into the demand map where possible; and also ensure their needs for exploratory direction are met by the demand map.
• Maintain ultimate expertise in the data within the demand map. Be the most knowledgeable people about each part of the demand map.
• Oversee data acquisition merging and cleaning as well as analytical model development and deployment. Participate in peer-reviewed analytical forums to ensure models have the best quality and share lessons learned new skills and tools.
• Lead a team of analytical experts and strategic thinkers that provides thought leadership in strategic studies.
• Establish tools for transparent self-service access to the data and analytical tools in the demand map. Provide users the training they need to use data and tools responsibly as well as access to your teams expertise to avoid mis-use.
• Lead enterprise efforts to identify and evaluate new customer opportunities serving different business units as internal customers. Demonstrate leadership and subject matter expertise in enterprise studies.
  
  

Required Qualifications:

• Bachelors degree in a quantitative field such as Business Analytics Statistics Economics Computer Science Engineeringor equivalent combination of relevant education and experience.
• Passion for studying people through data - especially quantitative data.
• High interest in Fords strategic choices and their long term impact on business operations
• Creativity and curiosity applied to analyzing and visualizing data in new ways
• 7 years in a blend of roles such as consulting advanced portfolio planning product concepting corporate strategy and consumer insights.
• 3 years of experience leading large quantitative analyses including modeling and segmentation studies
• 3 years in early-phase concepting or upstream product management.
• 3 years managing direct reports and cross-functional project teams.
• 10 years of working experience
• Demonstrated expertise in consumer research methodologies and AI-based insight generation.
• Proficiency at survey development and statistical analysis methods
• Skilled storyteller who can distill complex analytical journeys down to clear stories appropriate for executive audiences

Preferred Qualifications:

• Experience expertise or degree in business especially business strategy
• Experience with customer segmentation including in non-automotive industries
• Knowledge of the automotive industry including brands vehicles segments attributes features.
• Highly empathetic people leader passionate about developing team members fostering a collaborative and inclusive environment and nurturing talent within a large global enterprise
• Experience bringing new product concepts to life
• Technical proficiency with leading data visualization tools (e.g. Tableau Power BI) statistical programming languages (e.g. R Python SAS) and experience working with cloud-based data platforms (e.g. Google Cloud Platform Azure AWS).
• Masters degree (MBA MS or equivalent)
• You may not check every box or your experience may look a little different from what weve outlined but if you think you can bring value to Ford Motor Company we encourage you to apply!