Full-Stack Engineer Backend focus

We believe conversations will become the #1 way to shop.

At Gorgias were building the platform that makes this real: a unified AI agent that sells supports and re-engages customers across the entire journey. Conversational Commerce is the future of ecommerce and were leading that shift.

Our mission is to turn every interaction between a brand and its customers into a relationship: personal seamless and intelligent. By combining deep product expertise with the latest in AI were making shopping feel more natural human and connected than ever before.

To win we focus relentlessly on:

• Quality: conversations that feel authentic and on-brand.

• Experience: effortless shopping from chat to checkout.

• Re-engagement: personal 1-1 dialogue instead of noisy marketing.

The opportunity is massive. As AI reshapes how people buy Gorgias is building the foundation for the next decade of ecommerce where every brand has its own intelligent agent and every customer feels understood.

Join us to make Conversational Commerce real.

About the Team

Join the AI Agent team a core pillar of Gorgiass vision to become the leading conversational platform in e-commerce. Our AI-driven solutions power millions of support and sales conversations every day delivering exceptional experiences and driving tangible revenue growth for brands around the globe. Your work will directly influence how shoppers discover products receive timely support and make purchase decisions24/7.

As a Senior Software Engineer you will design build and scale the AI-driven platform that powers automated e-commerce support and sales. This is a high-impact role where you will shape our architecture performance and observability strategy to ensure our systems remain scalable reliable and fast.

What Youll Do

• Architect and evolve our AI agent platform ensuring scalability resilience and high availability.

• Design and implement monitoring & observability strategies using tools like Datadog or Grafana to track performance and detect issues proactively.

• Collaborate across teams to integrate AI-driven features into our customer support ecosystem.

• Optimize system performance resources usage ensure fast processing building cost-effective solutions

• Contribute to strategic decision-making on system design best practices and long-term scalability.

• Mentor junior engineers and help shape the engineering culture at Gorgias.

Who You Are

• 4 years of experience building and maintaining scalable web applications.

• Deep expertise in system design microservices cloud-native and event-driven architecture.

• Strong experience in TypeScript React and cloud computing platform

• Hands-on experience with monitoring and logging tools (Datadog Prometheus OpenTelemetry etc.).

• Proven ownership over large-scale projects from design to deployment.

• Experience working in a cross-functional product-focused team.

Company Benefits and Perks

• 5-week vacation

• 13th and 14th salary included in the offer

• Paid sick leave

• 6 weeks full remote/year

• Paid parental leave (16 Weeks)

• MacBook Pro

• 300/month for lunch expenses (youll have your own Gorgias credit card)

• Private healthcare covered 100% by Gorgias

• Get up to 700 to set up your workstation at home (working from home should feel breezy)

• Get up to 2000 of learning material and wellness support per year! This includes 1500 for learning material (such as books courses and individual coaching sessions) directly linked to your job scope as well as a 500 wellness budget. Take advantage of these resources to grow in your role and prioritize your personal development and wellness.

• Every quarter we organize an online company-wide summit to discuss where were going and strengthen social bonds. Once per year we organize offsite team retreats and company retreats!

AI at Gorgias
At Gorgias AI is a natural extension of how we work and build. Our teams use it every day to research write analyze code and craft better customer experiences. Everyone has access to premium AI tools (ChatGPT Claude Granola Cursor & others) and an annual L&D budget to explore new ones.

The real magic happens when we share what we learn. Our #powerup Slack channel is a digital petri dish of new tools and workflows and each team has AI champions who showcase fresh ideas during weekly company-wide standups now practically AI demo sessions.

We see AI not as a replacement for creativity or empathy but as a multiplier helping us move faster think deeper and serve customers better.

AI use in Recruiting at Gorgias
We use AI tools to assist in managing and assessing applications with human oversight at every stage.

Diversity & Inclusion at Gorgias
Were committed to creating an inclusive environment where everyone can thrive. We welcome applicants from all backgrounds experiences and perspectives because diverse teams drive innovation and better decision-making.

If you need accommodations during the application or interview process please contact us at .

Required Experience:

IC