Account Director, Client Strategy (Remote Canada)
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Job Location:
Monthly Salary:
Posted on:
6 hours ago
Vacancies:
1 Vacancy
Department:
Job Summary
About Directive
At Directive were a remote-first team of performance marketers obsessed with driving measurable growth for B2B SaaS and tech companies. We believe in data-backed strategy radical accountability and world-class execution across every channel Paid Media SEO & Content CRO Creative and RevOps.
Were building the next era of integrated marketing leadership where creativity meets commercial discipline. Join us as we elevate how client strategy retention and growth are delivered at scale.
Role Summary
The Account Director Client Strategy is the senior strategic and commercial owner of a portfolio of Directives most valuable and complex client relationships.
This role sits at the intersection of strategy growth and execution serving as the primary point of accountability for retention expansion and client experience across a high-value portfolio. Youll act as a trusted advisor to VP- and C-suite stakeholders while aligning Paid Media SEO CRO Creative and RevOps teams around unified business outcomes.
Account Directors are expected to operate with autonomy commercial rigor and executive presence owning the full lifecycle of the client relationship and directly influencing Directives Net Revenue Retention.
Key Responsibilities
Own Strategic Client Relationships: Serve as the senior day-to-day strategic lead for enterprise and high-growth clients owning executive communication and long-term partnership value.
Drive Retention & Expansion: Develop and execute renewal upsell and cross-sell strategies tied directly to NRR performance.
Architect Cross-Channel Strategy: Design integrated growth plans across Paid Media SEO/Content CRO Creative and RevOps ensuring cohesive execution and reporting.
Commercial Ownership: Own portfolio economics including forecasting margin health scope control and renewal negotiations.
Lead QBRs & Executive Storytelling: Translate performance data into clear business narratives that connect marketing execution to revenue impact.
Cross-Functional Leadership: Partner with channel leads PMs and operations to align priorities manage risk and maintain delivery excellence.
Risk & Escalation Management: Proactively identify client risks and mitigate issues before escalation to executive leadership.
Team Leadership: Mentor strategists analysts and project teams to elevate strategic thinking and commercial accountability.
Success Metrics (KPIs)
Net Revenue Retention (NRR)
Renewal Rate
Customer Satisfaction (CSAT)
Who You Are
Experience & Background
712 years of experience in agency or client services roles with significant exposure to B2B SaaS or technology clients.
Proven experience owning renewals upsell and cross-sell motions across a $2M portfolio.
Strong fluency across Paid Media SEO/Content CRO Creative and RevOps with the ability to connect execution to business outcomes.
Experience partnering with VP- CMO- and CRO-level client stakeholders.
Core Competencies
Executive Communication: Clear confident communicator who can translate performance into business impact.
Commercial Acumen: Comfortable owning forecasts margins scope and renewal economics.
Strategic Operator: Able to set direction while maintaining operational discipline.
Cross-Functional Leadership: Influences without direct authority and aligns diverse teams around shared goals.
Growth Mindset: Continuously seeks better ways to drive client and portfolio performance.
Cultural Fit & Traits
Trusted Advisor Mentality: Builds durable client relationships grounded in integrity and impact.
Client-Obsessed: Prioritizes client outcomes and long-term partnership value.
Collaborative: Works seamlessly across teams and disciplines.
Resilient & Adaptable: Thrives in a fast-paced high-accountability environment.
Directive DNA: Operates with precision ownership and a bias toward action.
Required Experience:
Director
Key Skills
- Business Development
- Marketing
- Pricing
- Analysis Skills
- Research Experience
- Project Management
- Research & Development
- Strategic Planning
- Financial Modeling
- Leadership Experience
- Management Consulting
- Analytics
About Company
The SaaS marketing agency that fuels the fastest growing SaaS brands in the world to go from MQLs to qualified pipeline with our proven methodology.
