IT Technical Support Specialist II

Kansas City, KS - USA

Monthly Salary: Not Disclosed

Posted on: 6 hours ago

Vacancies: 1 Vacancy

Job Summary

Join the industry leader to design the next generation of breakthroughs.
Innovate to solve the worlds most important challenges.

Honeywell is a Fortune 100 company that invents and manufactures technologies to address critical challenges linked to global macrotrends such as safety security productivity global urbanization and energy. With approximately 100000 employees worldwide including more than 19000 engineers and scientists Honeywell has an unrelenting focus on quality delivery value and technology in everything they make and has been named a Top 100 Global Innovator for seven years in a row recognizing the companys global reach of portfolio and invention influence.

In Kansas City Honeywell Federal Manufacturing & Technologies (FM&T) manages and operates the U.S. Department of Energy/National Nuclear Security Administrations (NNSA) Kansas City National Security state-of-the-art engineering manufacturing and sourcing facility produces a wide array of intricate components to deliver trusted national security products and government services primarily for the FM&Ts culture of integrity commitment and continuous improvement enables them to deliver responsive collaborative and innovative management and technology services and products that translate into cutting edge solutions to complex national security issues.

Summary

Responsible for ensuring our customers receive helpful service and timely responses to Information Technology (IT) support requests and questions. This role will focus on creating and maintaining high quality timely and consistent experiences across all customer support touch points which can include (but is not limited to): In-Person Email chat and phone correspondence Web-based support tools/applications/portals Support documentation/content Virtual demos/training sessions and in-person meetings events or trainings.

Duties and Responsibilities

Handle escalated tickets from Tier 1.
Performs customer support training and troubleshooting activities for various IT services.
Interacts with customers troubleshoots and resolves problems related to hardware software and/or process to the customers satisfaction via phone chat email or in-person.
Escalates issues that require more detailed analysis to more experienced personnel.
Receives and records customer inquiries regarding IT-related problems and/or services. Notifies customers when problems have been resolved and logs closure entries.
Assists in evaluating and making recommendations regarding hardware software processes and services that will improve overall IT support for customers.
Performs Asset Management activities that identify and labelling new IT assets request to purchase new IT assets and documentation associated with IT Asset Management tools or systems.
May perform periodic audits with both internal and external auditors.
Completes customer support tasks and assignments given by more senior personnel. Coordinates assistance from others for highly complex technical support areas.
Assists in training activities required for various capabilities in support of business and customer needs.

You Must Have

3 years of related information technology work experience.
High School Diploma required.
Ability to obtain and maintain a U.S. Department of Energy (DOE) security clearance (some positions require additional DOE designations).
Regular and reliable attendance is an essential function of this job.
Ability to travel up to 10% of the time.
Ability to work on-site as directed by management and is determined by the needs of the business.
United States Citizenship with the ability to obtain and maintain a U.S. Department of Energy (DOE) security clearance (some positions require additional DOE designations).

We Value

Associates degree in computer-related field or equivalent IT work experience.
Demonstrated experience using ServiceNows ticketing system in a medium to large size company.
General knowledge of desktop computer systems.
Intermediate skills for identifying and resolving technical problems.
Skill in using operating system software companion software and utilities.
Effective communication skills interpersonal and customer-service skills.
Some positions within this classification may require unique computer skills.
FMT2021

This job description/job posting is not all inclusive and other duties may be assigned.

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age race creed color national origin ancestry marital status affectional or sexual orientation gender identity or expression disability nationality sex religion or veteran status.

If you require a reasonable accommodation tosubmit an application please send an emailto our Reasonable Accommodation Support Team at .

To learn more about our benefits and culture follow the link below:
Information:

Job ID:3792
Category: Information Technology
Level of Experience:
Posting Location:Kansas City National Security Campus14520 Botts RoadKansas CityMO64147
Remote Eligibility:On-Site
Travel Required:10-25%
Approved Work States:MO; KS
Hourly/Salary: Salary

Required Experience: