Technical Support Specialist

Alachua, FL - USA

Monthly Salary: Not Disclosed

Posted on: 6 hours ago

Vacancies: 1 Vacancy

Job Summary

Sandvik Mining & Rock Solutions in Alachua FL is looking for a Technical Support Specialist Rotary Drills.

Sandvik Mining and Rock Solutions in Alachua Florida is looking for a customer-focused Technical Support Specialist who enjoys providing innovative and effective solutions. You can diagnose and troubleshoot customer product technical issues even remotely across the globe. You easily build relationships and enjoy collaborating with others. Does this sound like you If so keep reading to explore an exciting career opportunity with us.

About Us

Sandvik is a global engineering leader with over 41000 employees worldwide. Were proud to be ranked among Forbes Top 50 Global Employers. At our Rotary Drilling Division headquarters in Alachua Florida we design and build world-class surface mining drill rigs used across the globe. Our culture is driven by innovation collaboration and a passion for solving real-world challenges all in a fun inclusive and rewarding work environment.

OurCulture

At Sandvik were technology-driven innovative entrepreneurial and inclusive! Our workplace is full of dedicated and passionate team members who directly contribute to our companys growth and success. We believe that diversity inspires so we invest in supporting each other learning together and celebrating our differences. And its our commitments to Safety Quality and our People that set us apart here in Alachua.

Key Responsibilities

We are looking for a self-starter who can take technical ownership of our Rotary Drills in the field through supporting the frontline Sandvik organization. Your duties will include investigating and diagnosing complex field issues and resolving customer product issues. The Technical Support Specialist will also work closely with our frontline team to introduce new products assist with commissioning and deliver all the necessary training.

Provide timely technical support on Sandvik Rotary Division productsincluding customer sites internationally and domestically.
Troubleshoot to resolve mechanical and control system issues as well as software installations calibrations and updates.
Commissioning support for new product introductions to sales areas
Be able to configure software from Sandviks front-line tools and launch for the targeted product.
Host and conduct classroom and field training to frontline teams Sales Area Product Masters technicians and customers on new product drills and technology.

Additionally the Technical Support Specialist will:

Review Continuous Product Improvement cases with machine technical issues concerns or suggestions from sales areas collaborating with Technical Support team members Engineering Sales Product Management and Manufacturing to give accurate technical advice on solutions.
Investigate and resolve field issues utilizing root cause failure analysis and working closely with the Product Engineering group.
Review and maintain all Technical Support-related documents.

About You

A minimum of 10 years working in a technical role along with at least 5 years with drilling equipment. Bachelors degree in mechanical electrical or a similar technical degree. Proven experience in delivering training and strong customer service.

Additionally the Technical Support Specialist will possess the following competencies:

Self-motivated driven and flexible.
Strong electrical hydraulic and mechanical skills with a background in control systems.
Ability to manage multiple projects simultaneously.
Excellent communication organization and time-management skills
Solid computer skills with Microsoft Office Suite and other software programs.
Able to work legally in the US and travel globally.
Must have a valid passport or be able to attain one and a drivers license.
MSHA and First Aid certification preferred.

Benefits

We offer a competitive benefits package designed to support your well-being and career growth:

Health care coverage (medical dental vision prescription telemedicine) starting 30 days after hire.
Paid vacation with up to 40 hours rollover.
401(k) with 5% annual salary contribution 50% match on the first 6%.
Tuition reimbursement and professional development support.
A diverse inclusive workplace where innovation thrives.

How to apply

For immediate consideration please apply online at to the Technical Support Specialist position.

Sandvik is an equal-opportunity employer. We provide reasonable accommodation for applicants with disabilities. For assistance contact

Required Experience:

Sandvik Mining & Rock Solutions in Alachua FL is looking for a Technical Support Specialist Rotary Drills.Sandvik Mining and Rock Solutions in Alachua Florida is looking for a customer-focused Technical Support Specialist who enjoys providing innovative and effective solutions. You can diagnose and...