Business Process Expert

Business Process Expert

Aspect House Glasgow

Salary starting from 44695 excellent benefits

Permanent full time

Closing date: 5th of January 2026

Help us create a better future quicker

Join Our Team at Scottish Power: Lead the Way in Back Office Excellence!

Are you driven to optimise and innovate in the energy sector Scottish Power is seeking a dedicated professional to spearhead our back office operations for the SMART Energy solutions world. Take the helm in driving process improvements resolving system issues and managing a BPO team dedicated to process exceptions. Be part of a team thats powering change!

What youll be doing

• Process Improvement Pioneer: Analyse existing back-office processes to identify and implement enhancements. Lead initiatives that streamline operations and elevate our SMART Energy solutions business.
• Issue Analysis Expert: Scrutinise our systems to pinpoint weaknesses and develop solutions. Your analytical skills will be key in fortifying our back office infrastructure.
• Stakeholder Management: Support Head of BPO in efforts to manage business stakeholders. Manages working relationship with key business from other areas (Customer Service Regulation Sales COE etc. Deputise for the Operations Manager as required
• Quality Management: Definition and implementation of KPI to monitor the processes and improve the customer service. This includes the KPI set up to BPO providers
• BPO Team Leader: Direct a team of BPO specialists in addressing and resolving process-related exceptions. Your leadership will ensure smooth and efficient back office operations.
• Strategic Problem Solver: Tackle challenges head-on with a strategic approach. Collaborate with internal teams to maintain a robust and error-free back office environment.

What youll bring

• Operational Analysis: With a background in business administration operations management or a related field youre equipped to dissect and refine complex processes.
• Leadership Excellence: Your experience in leading teams especially in a BPO setting empowers you to drive results and foster a collaborative work environment.
• Communication Savvy: Articulate complex back office issues and solutions to both technical and non-technical stakeholders. Your communication skills are essential for cross-departmental synergy.
• Innovative Mindset: Bring a fresh perspective to our back office operations. Your innovative thinking will contribute to the continuous improvement of our gas business processes.
• Data Analytics Expertise: Leverage your knowledge of large-scale data analysis technologies such as SQL and programming languages like Python to extract insights optimise processes and support data-driven decision-making.

Minimum Criteria

• Proficient in Power BI Python & SQL as well as SAP & MS Office
• Experience in stakeholder engagement
• Experience in Operations processes management

Whats in it for you

As well as a competitive salary which is reviewed annually you can also enjoy a number of other benefits. With our pension scheme well double match your contribution up to a company contribution of 10%.

At ScottishPower we believe its the little things we do in life that make a big difference. From helping you look after your familys wellbeing save for your future and take personal steps for climate action our benefits are designed to help you do just that - so that you have everything you need to take care of your world today and tomorrow. Thats why our benefits include:

• 36 days annual leave
• Holiday Purchase perfect your work/life balance with extra annual leave
• Share Schemes
• Payroll Giving and Charity Matched Funding
• Technology Vouchers save more and spread the cost of your technology purchases
• Electric Vehicle Schemes to help you transition to green/clean driving
• Cycle to Work scheme and Public Transport Season Ticket Loans
• Healthcare benefit options including: Dental Insurance Private Medical Insurance Health Cash Plan and annual Health Assessments
• Life Assurance (4x salary)
• Access to Savesmart financial wellbeing support
• Plus shopping leisure restaurant and gym discounts and unique employee deals on travel insurance and more

Why ScottishPower

ScottishPower is part of the Iberdrola Group one of the worlds largest integrated utility companies and a world leader in wind energy. With a commitment to generate all of our energy from renewable resources and a drive to create the energy infrastructure of the future were at the forefront of the journey to Net Zero and investing over 6m every working day to make this happen. With diverse opportunities across our businesses and a commitment to invest in our own internal talent ScottishPower can offer people real career opportunities that meet personal and professional goals in a global organisation.

Inclusion diversity and a social purpose are at the heart of everything we do. Together with our values they bring us together into a stronger more sustainable business with direct links to the communities we serve. It takes all kinds of people to build a large-scale business like ours so whatever your background youll fit right in.

ScottishPower is committed to providing reasonable support or adjustments in our recruiting processes for candidates with disabilities long term conditions mental health conditions or who are neurodivergent or require pregnancy-related support. If you need support please reach out to .

Mobility

Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country. If/when required the Company will support the employee with the necessary Immigration requirements.

IMPORTANT

Advert will close at 23:59 GMT the day before Job Posting End Date below