Salon Receptionist
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Job Location:
Chicago, IL - USA
Monthly Salary:
Not Disclosed
Posted on:
14 hours ago
Vacancies:
1 Vacancy
Job Summary
We are seeking a friendly and organized Salon Guest Service Representative to join our team. The ideal candidate will be the first point of contact for our clients providing exceptional customer service and ensuring a smooth salon experience. The Guest Service Representative will handle appointments inquiries and payments creating a positive and welcoming atmosphere for our guests.
Pay Rate: $19.00 per hour. This position is considered entry level.
Schedule:
Monday: 7:45am-3:00pm
Tuesday: 8:45am-4:00pm
Wednesday: off
Thursday: off
Friday: 7:45am-4:00pm
Saturday: 8:45am-5:00pm
Sunday: 8:45am-4:00pm
Additional flexibility required
Key Responsibilities:
- Greet clients warmly and assist them with scheduling appointments inquiries and salon services.
- Manage phone calls emails and walk-ins providing accurate information about salon services pricing and availability.
- Coordinate and confirm appointments ensuring the salon schedule is optimized for efficiency.
- Process payments and maintain accurate records of sales and transactions.
- Maintain cleanliness and organization at the reception area retail display promotional materials and refreshments.
- Handle customer feedback and complaints professionally seeking timely resolution and customer satisfaction.
- Collaborate with salon staff to ensure a seamless and delightful customer experience.
- Upsell salon products and services to clients based on their needs and preferences.
Requirements
Physical Requirements
- Standing sitting smiling and communicating for sustained periods of time.
- Frequent lifting up to 25 pounds.
- Movement with fingers hands wrists and arms.
- Ability to grasp and reach sometimes above shoulder level.
- Ability to stoop kneel and crouch.
Qualifications
- Experience with working in a luxury upscale environment with strong hospitality focus preferred.
- Ability to multitask works well under pressure and able to work in a fast paced environment.
- Ability to work weekend day and be evening shift.
- Exceptional organizational written and oral communication skills.
- Ability to problem-solve on the spot.
Benefits
Time Off & Retirement
- Paid Time Off
- 401(k) with company match up to 3%
- Value Sharing (Profit sharing)
- Holiday Bonus
- Paid Parental Leave
Health & Wellness:
- Comprehensive health vision and dental insurance
- HSA and FSA enrollment options
- Short- & Long-Term Disability options
- Life Insurance: Basic coverage equivalent to annual income with voluntary options for additional coverage
- Long-Term Care options: Coverage up to 50% of annual income
- Accident and Critical Illness Insurance
- EAP (Employee Assistance Program)
- Pet Insurance through MetLife
Employee Perks:
- Free workout privileges
- Employee discounts in the Pro Shop Spa & Salon services and in the Market
- Parking and transit benefits (pre-tax deduction)
- Access to Tickets at Work discounts
- Tuition reimbursement
Diversity Inclusion and Belonging Matters:
East Bank Club commits to a culture of inclusion and belonging characterized by connection across our similarities and differences. We honor the dignity of all employees by enabling each to reach their fullest potential and by doing so better serve our members. We serve a diverse group of members and recognize the importance of diversity and inclusion in enriching the employee and member experience required to support our mission. EBC is committed to attracting retaining and developing employees with varying identities and backgrounds.
East Bank Club is an Equal Opportunity Employer and drug/smoke-free workplace.
Required Experience:
Junior IC
Key Skills
- Multi-line Phone Systems
- Customer Service
- Computer Skills
- QuickBooks
- Medical office experience
- Office Experience
- 10 Key Calculator
- Dental Office Experience
- Front Desk
- Administrative Experience
- Medical Receptionist
- Phone Etiquette
About Company
A veritable Chicago institution, East Bank Club is recognized as the country's most gracious and dynamic fitness, sports and dining facility. Located in Chicago's River North neighborhood, the Club opened its doors in 1980. East Bank Club has set the standard for first-class hospitali ... View more
