Logistics & Customer Service Manager

Job Title: Logistics & Customer Service Manager
Location: Toronto
Department: Supply Chain / Operations

Salary Range: 72k to 118k

Environment: Hybrid (4 days in office/1 day remote)

Cyclic Materials is a rapidly growing cleantech company buildinga circular supply chain for rare earth elements (REEs) and other critical materials essential to the clean energy transition. The companys proprietary MagCycleandREEPureprocessestransform end-of-life products into valuable raw materials used in EVs wind turbines and electronics. With its successful commercial demonstration Cyclic Materials is rapidly scaling commercially across North America Europe and Asia.

Cyclic Materials is backed by a number of world-class investors including global technology companies auto industry players and major funds. Cyclic Materials was founded in 2021 and headquartered in Toronto with plants in Kingston Ontario and Mesa Arizona. We are proudly named as one of Top 10Climate Tech Companies to Watch by MIT Tech Review in 2025.Learn more about Cyclic Materials .

Cyclic Materials is looking to add curious hard-working and driven individuals to our growing join us and help build a global cleantech leader together!

Job Overview:

Were looking for an experienced Logistics & Customer Service Manager to own our endtoend logistics operations across North America and deliver an outstanding service experience to our partners and customers. This role combines handson ground logistics execution with leadership in customer service continuous improvement and compliance (including hazardous materials and crossborder shipments).

What you will be doing:

• Daytoday logistics management
  • Lead daily inbound and outbound shipments (ground air and ocean) for equipment feedstock raw materials finished goods and supplies.
  • Plan and optimize shipments to and from facilities in Canada and the USA from suppliers and to customer as well as 3PL warehouses in both countries.
• Crossborder & compliance
  • Manage crossborder operations and customs clearance for imports and exports.
  • Ensure accurate and timely documentation (commercial invoices packing lists certificates of origin etc.).
  • Maintain strong understanding of HS codes Incoterms countryoforigin regulations and trade compliance requirements.
• 3PL & inventory management
  • Oversee 3PL warehouse performance inventory accuracy and service levels.
  • Drive organization of inventory onsite and at thirdparty warehouses improving visual management space utilization and stock accuracy.
  • Support cycle counts and physical inventory investigating and resolving variances.
• Customer service & stakeholder management
  • Act as a key point of contact for logisticsrelated customer and partner inquiries supporting internal teams to make the material arrive at the appropriate location on time with the best cost efficiency and eliminating barriers on the process.
  • Ensure timely clear communication on order status delays and issue resolution.

• Build constructive cooperative relationships with internal teams (production sales finance quality HSE) and external partners (suppliers carriers customs brokers 3PLs).

• Hazardous materials & offspec management
  • Coordinate safe handling packaging recommendation documentation and transportation of hazardous materials in line with applicable regulations (domestic / international).
  • Support logistics of offspec materials and packaging ensuring safe and compliant movement and disposition.
• Performance process and partners
  • Develop implement and maintain KPIs for logistics transportation and warehouse operations (e.g. OTIF lead times cost per shipment inventory accuracy).
  • Evaluate and manage carriers logistics brokers customs brokers and freight forwarders to ensure high service standards and cost effectiveness.
  • Create maintain and improve SOPs and work instructions for logistics and customer service processes.
  • Lead and support continuous improvement initiatives (best practices digital tools standardization and process optimization).
• 10% travel may be required

What you will need to succeed

• 510 years of experience managing ground logistics in North America including crossborder shipments between Canada and the USA.
• Proven experience with:
  • 3PL warehouses and inventory control
  • Domestic and international air and ocean shipments
  • Hazardous materials handling and compliance
  • Offspec materials / packaging logistics
• Strong understanding of documentation for domestic and international shipments including:
  • Country of origin regulations
  • HS codes
  • Incoterms
• University or college degree in Supply Chain Logistics or a related field.
• Demonstrated analytical and handson problemsolving skills with the ability to dive into details and resolve operational issues quickly.
• Excellent communication skills with the ability to synthesize complex information into clear concise messages tailored to different audiences (operators management customers and partners).
• Track record of implementing best practices and driving continuous improvement in logistics or supply chain environments.
• Experience creating implementing and maintaining SOPs and process documentation.

Strongly Preferred:

• Professional certifications such as CCLP APICS CPIM APICS CSCP or APICS CLTD.
• Experience in manufacturing chemicals metal recycling or similar industries with complex regulatory and safety requirements.
• Familiarity with ERP (Dynamics 365 / Business Central) and WMS systems.
• Strong proficiency with Excel dashboards or similar tools.
• Spanish as a second language is an asset

Why You Will Love Cyclic Materials

• At Cyclic Materials were dedicated to supporting our workforce on their unique career journey
• We offer a competitive compensation package including Health and Dental coverage RRSP contributions and a generous paid time off program that lets you recharge
• We value diversity and are committed to maintaining a workplace where everyone is respected and recognized for their contributions

The base compensation offered is determined based on the successful candidates relevant experience skills and competencies and considers internal equity.

As an Equal Opportunity employer Cyclic Materials is committed to fostering an inclusive workplace where all individuals have an opportunity to succeed. If you require accommodation at any stage of the interview process please email

Applicants for employment in the Canada and US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States or Canada and with Cyclic Materials (i.e. H1-B visa F-1 visa (OPT) TN L1-A visa or any other non-immigrant status).

To all applicants your interest and effort are sincerely appreciated. While we thank everyone for their application only those selected for an interview will be contacted.

Required Experience:

Manager