SATIC Learning Experience Course Administrator

Management Level

Job Description & Summary

Focused on relationships you are building meaningful client connections and learning how to manage and inspire others. Navigating increasingly complex situations you are growing your personal brand deepening technical expertise and awareness of your strengths. You are expected to anticipate the needs of your teams and clients and to deliver quality. Embracing increased ambiguity you are comfortable when the path forward isnt clear you ask questions and you use these moments as opportunities to grow.

Examples of the skills knowledge and experiences you need to lead and deliver value at this level include but are not limited to:

• Respond effectively to the diverse perspectives needs and feelings of others.
• Use a broad range of tools methodologies and techniques to generate new ideas and solve problems.
• Use critical thinking to break down complex concepts.
• Understand the broader objectives of your project or role and how your work fits into the overall strategy.
• Develop a deeper understanding of the business context and how it is changing.
• Use reflection to develop self awareness enhance strengths and address development areas.
• Interpret data to inform insights and recommendations.
• Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance) the Firms code of conduct and independence requirements.

About the role

PwC is one of the worlds leading Professional Services organizations who advise some of the most successful organizations entrepreneurs and private businesses on a range of services including Audit Risk Tax Consulting and Acquisitions. We are innovative and driven to deliver to our clients while meeting our purpose of building trust in society and solving important problems. We strive to be a great place to work for our employees and offer career defining and development opportunities across all our teams.

A career in the People function will provide you with the opportunity to work in partnership with key stakeholders to develop drive and execute the people strategy to continuously enhance the employee experience and business performance.

Learning Experience (within People Solutions) aims to provide our learners with the best possible learning experience the team is responsible for ensuring that our learning programmes are delivered effectively from strategy through to implementation and evaluation. Made up of Course Managers Course Executives and Training Coordinators the team lead on the overall project risk financial and commercial management of our programmes. Key responsibilities include managing all logistical elements of our programmes including but not limited to: planning scheduling and managing our programmes; sourcing suppliers and venues; building curriculums onto our learner management system; managing supplier relationships; and evaluating and reporting on our programmes.

The Course Executive (L&D Implementation Coordinator) sits within Integrated Services and works with the Course Managers within the Learning Experience team to actively drive delivery of implementation activities of L&D programmes. They have responsibility for converting programme design into an implementation plan and are accountable for the overall event management of L&D programmes working in partnership with Course Managers and other key stakeholders across L&D and the business.

Key responsibilities:

Tertiary education

Relevant Tertiary qualification

5 years experience in a similiar role

Provide expert advice on logistics and effective use and presentation of learning on our learning management system (LMS)

Identify and source suitable training locations as well as ongoing monitoring (such as quality external spend and value for money)

Source suitable tutors/facilitators/ key speakers where applicable

Ensure joining instructions (or other communications) are written accurately

Work with external supplier management to ensure that contracts are in place and rates are negotiated (where applicable)

Operate as primary link into our HR delivery centre to drive execution of administrative tasks and respond to queries

Ensure operations are standardised and simplified wherever possible

Ensure adequate processes are in place to match supply and demand for the programmes in line with the budget (including proactively monitoring and managing managing pathways audience capacity pipelines/waitlists)

Maintain accurate records of programme participation (including for internal and external audit purposes)

Produce operational and evaluation reports for analysis

Work as part of a team and develop/maintain effective business and peer relationships

Support the Learning Experience Course Manager with any ad-hoc tasks as necessary

Requirements:

Excellent project management time & organisational skills

Good numerical and analytical skills with an intermediate knowledge of excel

Goal orientated maintaining focus on agreed objectives and deliverable

Commercially orientated keeping commercial aspects continually in mind when taking actions or making decisions

Proven ability to self-motivate and work independently as well as a track record of working professionally and collaboratively as part of a wider-team

Ability to manage and prioritise projects and work to deadlines

Ability to build and maintain good relationships

Ability to communicate confidently and effectively both in written and verbal form

Effectively use online collaboration tools

Positive can-do attitude particularly when dealing with ambiguity.

Work flexibly and collaboratively with your immediate and wider L&D team

Critical skills:

Project management & Risk management

Commercial awareness

Communication

Teamwork

Agility/adaptability

Continuous Improvement Focused

Travel Requirements

Available for Work Visa Sponsorship

Job Posting End Date