Technical Analyst 16 Month Co-Op

Toronto - Canada

Monthly Salary: Not Disclosed

Posted on: 2 days ago

Vacancies: 1 Vacancy

Job Summary

At Varicent were not just transforming the Sales Performance Management (SPM) marketwere redefining how organizations achieve revenue success. Our cutting-edge SaaS solutions empower revenue leaders globally to design smarter go-to-market strategies maximize seller performance and unlock untapped potential. Varicent stands at the forefront of innovation celebrated as a market leader in the2025 Forrester Wave Report for SPM2023 Ventana Research Revenue Performance Management (RPM) Value IndexGartner Peer Insights2024 Gartner SPM Market Guide andG2.Our solutions are trusted by a diverse range of global industry leaders like T-Mobile ServiceNow Wawanesa Bank Shaw Industries Moodys Stryker and hundreds more. Heres why youll thrive at Varicent:

Innovate with Purpose: Build impactful solutions for customers worldwide.
Join Excellence: Work in a diverse collaborative and innovative team.
Shape the Future: Lead in redefining revenue optimization.
Grow Together: Unlock your potential in a supportive environment.

Join us at Varicentwhere your talent and ambition meet limitless opportunities for success!

As aTechnical Analyst you will have the opportunity to work side-by-side with some of the most experienced technology leaders for both on-premise and SaaS products to support our customers/business partners and connect with them by telephone email and social media e.g. connection sites forums and other state of the art communication methods. You will also be exposed to a variety of technologies and take responsibility for the creation of a positive customer experience.

Technical Analysts are at the center of our after sales value proposition to our clients and you will lead conversations and coordinate activities with experts and leaders across departments and divisions in Varicent.

What Youll Do:

Resolve complex technical problems in all areas of your assigned products by troubleshooting incidents collecting detailed problem description traces and log files and then replication of the issue.
Regularly inform customers on the progress of your investigation and ensure that all related records are properly updated in our CRM system.
Cross collaboration with developers and peers will become part of your daily routines.
Sharing best practices for the utilization and deployment of Varicent products is elementary to your customer communication and you will help customers maximize their products business value.

What Youll Bring:

General software troubleshooting skills (broad experience in logical problem-solving)
Familiar with relational databases concepts both basic administration and SQL scripting
Familiar with client server architecture
Experience working with and troubleshooting web-based applications
Experience of self-sufficiency to install/upgrade/downgrade/configure software in general
Ability to communicate clearly (both verbally and in written form) technical instructions to people with limited experience
Fluency in English

This is a 16 month Full Time Co-op contract starting in May 2025 ending in August 2026

Varicent is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion gender gender identity or expression sexual orientation national origin genetics disability age or veteran status. If you require accommodation at any time during the recruitment process please email

Varicent is also committed to compliance with all fair employment practices regarding citizenship and immigration status. By applying for a position at Varicent and/or by using this portal you declare and confirm that you have read and agree to ourJob Applicant Privacy Noticeand that the information provided by you as part of your application is true and complete and includes no misrepresentation or material omission of fact

Required Experience:

Innovate with Purpose: Build impactful solutions for customers worldwide.
Join Excellence: Work in a diverse collaborative and innovative team.
Shape the Future: Lead in redefining revenue optimization.
Grow Together: Unlock your potential in a supportive environment.

Join us at Varicentwhere your talent and ambition meet limitless opportunities for success!

What Youll Do:

Resolve complex technical problems in all areas of your assigned products by troubleshooting incidents collecting detailed problem description traces and log files and then replication of the issue.
Regularly inform customers on the progress of your investigation and ensure that all related records are properly updated in our CRM system.
Cross collaboration with developers and peers will become part of your daily routines.
Sharing best practices for the utilization and deployment of Varicent products is elementary to your customer communication and you will help customers maximize their products business value.

What Youll Bring:

General software troubleshooting skills (broad experience in logical problem-solving)
Familiar with relational databases concepts both basic administration and SQL scripting
Familiar with client server architecture
Experience working with and troubleshooting web-based applications
Experience of self-sufficiency to install/upgrade/downgrade/configure software in general
Ability to communicate clearly (both verbally and in written form) technical instructions to people with limited experience
Fluency in English

This is a 16 month Full Time Co-op contract starting in May 2025 ending in August 2026

Required Experience: