Barista-Café Manager
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Job Location:
Hagerstown, MD - USA
Monthly Salary:
Not Disclosed
Posted on:
15 hours ago
Vacancies:
1 Vacancy
Job Summary
The Barista-Café Manager (BCM) at Silt Coffee Co is responsible for managing daily activities supervising staff building a catering program ensuring excellent customer service and driving profitability. The BCM is responsible for creating an environment that welcomes new and existing customers to keep coming back for coffees teas and light fare. The BCM ensures Silt Coffee Co stays clean inside and outside and maintains the highest quality specialty drinks and food along with friendly and professional service.
Education and Experience:
- High School diploma or GED required; Associate degree in food services or business preferred
- ServSafe Certified
- 5 years or more barista and food service management experience preferred
Requirements:
- Basic financial and inventory management knowledge
- Valid Drivers license dependable transportation vehicle insurance and 5-year clean driving record
- Knowledge of Federal State and Local laws regarding food preparation and handling.
Knowledge Skills & Abilities:
- Strong leadership and organizational skills
- Creative and effective problem-solving skills.
- Ability to multi-task in a fast-paced environment
- Ability to accept constructive feedback and to work collaboratively with upper management and other stakeholders to identify and facilitate needed improvements to the food service program.
- Loves people and believes that food and coffee is a common language that binds us together.
- Creates a fun and friendly environment for customers while serving the best products.
- Committed to the mission of the coffee shop and able to maintain their working hours as part of the contribution to the coffee shop staff.
ESSENTIAL RESPONSIBILITIES
- Daily Operations:
- Manage opening/closing procedures and maintain shop cleanliness.
- Ensure compliance with health and safety standards.
- Inform supervisor or designee of any issues or feedback maintenance repairs and improvements to Silt Coffee Co equipment or furnishings.
- Staff Leadership:
- Recruit train and schedule 13 employees.
- Motivate and coach team members for top performance.
- Customer Experience:
- Deliver exceptional service and resolve issues promptly.
- Maintain a welcoming atmosphere for guests.
- Inventory & Supplies:
- Monitor stock levels and order supplies efficiently.
- Control waste and manage costs.
- Ensures that no one steals products from Silt Coffee Co.
- Financial Management:
- Track daily sales cash handling and assist with budgeting.
- Implement strategies to increase revenue.
- Catering Program:
- Develop and grow catering services for local businesses and events.
- Coordinate orders delivery and customer satisfaction.
- Marketing & Community Engagement:
- Support promotions and social media presence.
- Build strong relationships with customers and local partners.
KEY PERFORMANCE INDICATORS
Sales Growth:Achieve monthly revenue targets.
Customer Satisfaction: Maintain a rating of 3.5 on review platforms.
Cost Control: Keep food and beverage waste below 5% of inventory.
Employee Retention: Maintain a turnover rate below 15% annually.
Operational Efficiency: Ensure 100% compliance with health and safety audits.
SILT CORE DUTIES
- Meets with leadership and effectively communicates the day-to-day operations.
- Wears Silt Coffee Co uniform adhering to the dress code policy at all times.
- Promotes Silt Coffee Co internally and externally in a positive & professional manner.
- Maintains good working relationships with other team members and contributes to positive work environment.
- Adheres to the Time and Attendance Policy (tardiness absences fobs makes adjustments to workday appropriately).
- Adheres to all workplace standards for cleanliness and sanitation.
- Adhere to all policies and procedures.
- Utilizes practices to ensure workplace safety while working in the following environments: office coffee shop and if applicable; vehicle.
- Utilizes Silt Coffee Co resources and equipment appropriately and efficiently.
Competencies
- Read and follow established recipes for consistency and quality.
- Ethical Practice
- Relationship Management
- Communication
- Leadership
- Basic math skills (reconciling finance processes and maintaining inventory)
Work Environment
This job operates in a professional coffee shop environment. This role routinely uses standard barista equipment microwave convection oven panini press waffle iron refrigeration/freezer temperatures and other restaurant equipment Point of Sale system phones and alarm system.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully. While performing the duties of this job the employee is regularly required to talk or hear. The employee frequently is required to stand walk; lift use hands to finger handle or feel; and reach with hands and arms.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.
Required Experience:
Manager
Key Skills
- Restaurant Experience
- Customer Service
- Employee Evaluation
- Management Experience
- Math
- Employment & Labor Law
- Sanitation
- Leadership Experience
- P&L Management
- Mentoring
- Supervising Experience
- Restaurant Management
About Company
For over twenty years, Potomac Community Services has specialized in providing case management and mental health services in for adults, children and families in Hagerstown, Frederick, Westminster, and Cumberland in Maryland.
