Team Lead Client Onboarding

The Client Onboarding Team Leader will be responsible for delivering an exceptional client experience at the outset of a new prospect or client relationship through a dedicated client onboarding team. This role will help ensure that the Team delivers to the Client an efficient and streamlined onboarding process while building a relationship with WTW that utilizes the right processes tools and technology. Responsibilities will include managing relationships with the New Business Sales Team managing a team of 5-7 Onboarding Specialists and working closely with other WTW teams to ensure the clients set up correctly in WTW systems at the onset. The Client Onboarding Team Leader will liaise with the producer sales operations and entire client advocacy team to streamline operations improve efficiency and contribute to the overall success of the company.

Note: Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.

The Role

Tracking new business accounts and assigning Onboarding Specialists

• Team members will work across verticals as needed align with IVD specialization as skillsets develop

• Managing a team of 5-7 Onboarding Specialists

• Working closely with other Team leaders and the Director of Operations to ensure work is moving appropriately

• Work and build relationships with specific Verticals as assigned

• Ensure client data such as contact information exposures losses and certificate holders/guidelines is captured accurately in the correct format and systems.

• In conjunction with CA/ACA communicate with clients to gather and set up certificate guidelines and supplemental screens.

• Train and assist clients with key technology platforms such as RIC and Proofs Direct.

• Ensure compliance with WTW regulations sanctions and key data linkages like GCIDs and industry revenue coding during the Onboarding process specifically

• Participate in the RFP process as needed

• Collaborate with GSD colleagues throughout the onboarding process

• Use feedback and best practices to improve the onboarding process

• Serve as a process expert problem solver and escalation contact for complex processes escalations and issues related to insurance products and services as it pertains to Client On-Boarding

The Requirements

• Must achieve and maintain insurance brokers P&C license and complete various continuing education activities as needed.

• Targeted at least 6 years of commercial Property & Casualty insurance knowledge/experience in a client-facing role or demonstrated capabilities to complete role to apply knowledge of coverage forms

• Relationship Management skills: ability to leverage internal and external relationships to bring WTW resources and assets tailored to client needs

• Business Acumen; knowledge of strategy tactics and solutions for the client

• Excellent verbal and written communication skills; group presentation skills ability to drive complex/technical conversations

• Receptive to feedback; critical thinking and problem-solving skills high adaptability

• Supports inadvocating for change. Provides encouragement takes control of team projects leads key work areas collaborates with others provides clear guidance to ensure others fulfill roles effectively

• Strong project management skills: Support end-to-end oversight of large complex orambiguous projects

• Intermediate Microsoft Office skills and familiarity with other relevant online tools

• Insurance industry designations preferred but not required (CISR CPCU ARM CIC CRIS CRM)
  

This position will remain posted for a minimum of three business days from the date posted or until sufficient/appropriate candidate slate has been identified.

Compensation and Benefits

Base salary range and benefits information for this position are being included in accordance with requirements of various state/local pay transparency legislation. Please note that base salaries may vary for different individuals in the same role based on several factors including but not limited to location of the role individual competencies education/professional certifications qualifications/experience performance in the role and potential for revenue generation.

Compensation

The base salary compensation range being offered for this role is $90000-$110000 USDper year.

This role is also eligible for an annual short-term incentive bonus.

Company Benefits

WTW provides a competitive benefit package which includes the following (eligibility requirements apply):

• Health and Welfare Benefits: Medical (including prescription coverage) Dental Vision Health Savings Account Commuter Account Health Care and Dependent Care Flexible Spending Accounts Group Accident Group Critical Illness Life Insurance AD&D Group Legal Identify Theft Protection Wellbeing Program and Work/Life Resources (including Employee Assistance Program)
• Leave Benefits: Paid Holidays Annual Paid Time Off (includes paid state/local paid leave where required) Short-Term Disability Long-Term Disability Other Leaves (e.g. Bereavement FMLA ADA Jury Duty Military Leave and Parental and Adoption Leave) Paid Time Off (Washington State only)
• Retirement Benefits: Contributory Pension Plan and Savings Plan (401k).

Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles County Fair Chance Ordinance for Employers we will consider for employment qualified applicants with arrest and conviction records.

At WTW we trust you to know your work and the people tools and environment you need to be successful. The majority of our colleagues work in a hybrid style with a mix of remote in-person and in-office interactions dependent on the needs of the team role and clients. Our flexibility is rooted in trust and hybrid is not a one-size-fits-all solution.

We understand flexibility is key to supporting an inclusive and diverse workforce and so we encourage requests for all types of flexible working as well as location-based arrangements. Please speak to your recruiter to discuss more.

EOE including disability/vets