Compliance Support Processor Assistant

JACKSONVILLE HOUSING AUTHORITY

Job Title:Compliance Support Processor Assistant

FLSA Classification:Exempt

Union Status:None

Salary:$38568. 00-$41017.00

Reports to:Operation Compliance Manager

Job Summary

Utilize and apply knowledge of federal state and local rules regulations and procedures in an administrative capacity for the Operations Compliance Department. Receive and review allegations of fraud and program abuse. Monitor fraud and bad debt collections including but not limited to preparing and monitor repayment agreements accepting payments and issue receipts preparing deposits review collections send collection letters and balance ledgers. Maintain the fraud and bad debt spreadsheets. The ability to analyze ledgers determines the payments due and outstanding balance. Answer calls inquiries and prepare correspondence. Assist internal staff as needed including obtaining income verifications and other necessary information to process inbound referrals and investigations. Conduct regulatory research to obtain information for use in preparation and analysis of reports and investigations. Maintain files track incoming and outgoing correspondence and handle confidential documents appropriately. Monitor security cameras and door entry call system. Maintain and track the status of State Attorneys Office prosecution files and cases. Maintain EIV debts and adverse terminations for the entire agency. Maintain department work orders and purchase orders. Must be able to work as a team member. This position will work closely with another Compliance Support Processor. Deliver and pick up files and documents from communities as needed.

ESSENTIAL FUNCTIONS

• Coordinate office services and assist the department with administrative functions.
• Ability to manage multiple priorities and deadlines.
• Good communication skills and the ability to communicate effectively with internal and external customers.
• Prepare letters and reports as directed and in accordance with established and ongoing procedures.
• Maintain positive customer service by receiving calls resolving issues and/or routing to the appropriate department or staff member.
• Maintain department work orders and/or purchase orders.
• Coordinate services such as obtaining office supplies and communicate with outside vendors for supplies/ services.
• Monitor front door security cameras walk-up/service window and door entry call system.
• Continually analyze operations to provide recommendations for policy and procedural improvements.
• Maintain and assist with confidential information and audits for internal and external customers.
• Deliver and pick up files and documents from offices and communities as needed.
• Support the OCD team with operational functions as needed.
• Maintain OCD files in accordance with established processes.
• Maintain OCD file room.
• Conduct research and assist in the preparation of the State Attorneys Affidavits (SAO) and memos.
• Type reports and other documents as needed.
• Update HUD EIV database with debts and adverse terminations
• Receive tenant payments verify payment as acceptable process payment and generate receipts.
• Reconcile payments monthly with the accounting department.
• Maintain the fraud and bad debt spreadsheets.
• Maintain a list of affidavits that have been sent to the SAO for follow-up and track case status.
• Prepare and execute repayment agreements calculate reasonable payment amount in accordance with regulation and agency policy and work with residents so they successfully pay as agreed.
• Submit electronically the SAO affidavits for Public Housing and HCV.
• All other duties as assigned.

Knowledge Skills and Abilities

COMPUTER SKILLS - Proficient in Microsoft Office especially spreadsheets database and reporting tools. Proficient in the use of electronic systems.

COMMUNICATIONS SKILLS - Effective interpersonal and customer service skills. Excellent written and oral communication skills: you thrive when working with clients.

ANALYTICAL SKILLS - Ability to compare contrast and quality check work and keen attention to detail. Can present numerical data orally and in writing or through graphics. Ability to apply creative thinking and problem-solving in the execution of his or her duties.

ORGANIZATIONAL SKILLS - Ability to manage multiple competing priorities while maintaining effectiveness. Strong organization skills time management skills attention to detail and an appropriate sense of urgency.

ADAPTABLE/FLEXIBLE SKILLS Ability to work additional hours if required and work with pressing deadlines. Task-oriented. Proactively seeks work assignments when current assignments are completed; takes initiative. Willingness and flexibility to manage multiple tasks simultaneously while handling a variety of responsibilities

MINIMUM QUALIFICATIONS

EDUCATION Associate degree plus two years of progressively responsible clerical experience and processing receivables which included using computers and maintaining files or an equivalent combination of education and experience.

EXPERIENCE - Knowledge of business English spelling and arithmetic are required. Previous experience with any related HUD programs is highly desirable. Strong computer experience is required specifically Microsoft Office programs. Experience with Yardi Voyager 7.0 Property Management software is a plus as is two (2) years in applied accounting or bookkeeping. Must be a self-starter independent worker and a team player. Experience in working with the public and in the provision of front-line customer service. Passion in helping to develop and improve department efficiency and performance. Track record of going the extra mile or overachieving when given a job or opportunity.

OtherValid Florida Class E drivers license is required at the time of placement and must be insurable by Jacksonville Housing Authoritys liability insurance and/or fleet insurance carrier.

To perform this job successfully the employee is frequently required to remain in a stationary position. Daily movements include sitting; standing; operating computers and other office equipment; moving about the office; attending onsite and offsite meetings. The employee must be able to communicate via email and verbally via telephone. The employee must occasionally transport up to ten (10) pounds.

Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Office environment

Outside environment Subject to environmental elements when conducting visits to various sites or participating in outside events.

ETHICS STATEMENT

As a public agency the Jacksonville Housing Authority is committed to maintaining the highest ethical standards. Applicants selected for employment are expected to perform work responsibilities with the highest degree of integrity professionalism and honesty to merit the respect of our co-workers clients partners vendors and the general public. Applicants selected for employment are also expected to serve the public with dedication concern courtesy and responsiveness.

The Jacksonville Housing Authority is an Equal Opportunity Employer and a Drug-Free Workplace. A successful applicant will be required to pass a background check including but not limited to employment history criminal record and driving record and may be subject to a pre-employment drug screening.

This job description should not be interpreted as all-inclusive. It is intended to identify the major responsibilities and requirements of this job classification. All incumbents may not perform all the job duties listed and some incumbents may perform some duties which are not listed and incumbents may be requested to perform job-related responsibilities and tasks other than those stated in this description.

Certain servicemembers and veterans and the spouses and the family members of such service members and veterans receive preference and priority and certain servicemembers may be eligible to receive waivers for postsecondary educational requirements in employment and are encouraged to apply for positions being filled.

If claiming veterans preference you must attach a DD-214 (Member Form-4 copy) or military discharge papers or equivalent certification from the Department of Veterans Affairs listing military status dates of service and character of discharge. You must also attach the Veterans Preference Certification Form and if applicable the additional forms as noted here: a candidate believes he or she was not afforded veterans preference he or she may file a written complaint within sixty (60) calendar days upon receipt of notification of the hiring decision requesting an investigation to:

Florida Department of Veterans Affairs

Attention: Veterans Preference Coordinator

11351 Ulmerton Road Suite 311

Largo FL 33778-1630

Email: