Account Operations Manager

• Leader who aligns to and drives initiatives supporting the strategic direction motivation and coaching in connecting the team to NIs core strategic vision.

• Establish self as a key partner to the Sales Leadership Team through effective stakeholder collaboration and driving

• customer first alignment in support of business goals achievement.

• Partner with global operations counterparts to steer alignment and consistency in value delivered throughout the

• Operations opportunity engagement (pre-sales post sales) process in line with our treatment and coverage

• Demonstrate a proactive visionary open growth mindset.

• Provide in-depth analysis of work scope select appropriate methods and techniques to obtain solution and results.

• Recruit develop coach and manage a high performing team that builds operational alignment with Sales and supporting stakeholders through the entire opportunity life cycle and buying process.

• Partner with both Revenue Operations teams on Customer Experience Sales productivity Workload management Company financial targets and formalize employee development and continuous improvement opportunities

• Establish develop and apply Key Performance Indicators that motivate and drive accountability throughout the team and to achieve desired results.

• Recognize and promote team successes that reflect customer and business impact and overall achieve strategic objectives.

• Identify process improvement areas and solutions share and encourage best practices and work with the global business team to transform from reactive to predictive

• Account Health / Escalations: Regular cadence with team members ensuring account health reducing customer effort

• Business Acumen: Seeks to understand how the business works. Is knowledgeable in business operations practices policies and procedures. Shows understanding of NIs customers and products the meaning and drivers of key business indicators and the Companys business strategy. Seeks and uses competition industry knowledge and peers to round out understanding of our goals and external factors influencing our operations.

• Results Oriented: Is accountable for results and instills focus and discipline to achieve excellence. Translates business strategies into goals and actions. Uses metrics to track progress on an ongoing basis. Accepts personal accountability for meeting commitments and encourages others to exceed results. Makes timely decisions moving quickly to eliminate roadblocks.

• Collaboration/Teamwork: Transcends silos to achieve greater enterprise results. Drives collaboration among individuals teams and business functions. Shares information practices and ideas and is a team player. Promotes fair treatment valuing various perspectives and experience of team members. Creates a culture that makes it safe to step up and do the right thing.

• Innovation: Challenges the status quo to grow the business and encourage others to come up with new and different ways of doing things that create advantages in customer experience efficiency accuracy cost. Forward thinking in approach to processes and technology necessary to scale. Takes reasonable risks to adapt to and help drive change effectively demonstrating resiliency despite our dynamic environment.

• Bachelors degree in a technical business or communications field preferred.

• Relevant work experience with demonstrated leadership and vision in managing staff groups an projects or initiatives.

• Proven ability to build trusted and collaborative relationships with Sales stakeholders and functional area managers.

• Ability to drive and maintain team focus during periods of organizational change and evolution.

• Ability to build a team to deliver high value back to the organization

• Excellent interpersonal and situational leadership skills to coach and develop team.

• Exceptional verbal and written communication skills to connect with varied audiences across multi-cultural and language environments.

• Organizational agility the ability to maneuver inside of NI to accomplish multifaceted objectives across BU Global Operations Sales and Planning.

• SFDC Opportunity Management Process

At Emerson we prioritize a workplace where every employee is valued respected and empowered to grow. We foster an environment that encourages innovation collaboration and diverse perspectivesbecause we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship training or leadership opportunities we invest in your success so you can make a lasting impact. We believe diverse teams working together are key to driving growth and delivering business results.

We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans a variety of medical insurance plans Employee Assistance Program employee resource groups recognition and much more. Our culture offers flexible time off plans including paid parental leave (maternal and paternal) vacation and holiday leave.