Hospice Call Center Representative

Job description

• Answers phones and handles calls in an efficient and friendly manner
• Fields calls appropriately for staff
• Receive sort and distribute daily mail/deliveries
• Order front office supplies and keep inventory of stock
• Perform other clerical receptionist duties such as filing photocopying transcribing
• Communicates to the appropriate parties promptly and clearly all messages and material directed to them through health center associates
• Uploading documents in our EMR system
• Help coordinate schedules
• Perform other duties as assigned
• Receive and enter data for new and current patients
• Serve as the point of contact for all interactions with clinical team members administrative associates referral sources and patients.
• Ensure adherence to company policies associated with record establishment retention maintenance and confidentiality.
• Complete quantitative administrative review of clinical records at start of care and upon patient discharge.
• File incoming documents daily. Maintain a control procedure for active patient files. Maintain a tracking system to ensure clinical records are current according to company policy and regulatory requirements.
• Partner with clinical resources to oversee patient and inquiries and assess patient needs.
• Function in partnership with Intake Coordinator understanding the role and maintaining ability to step into role as needed.
• Other responsibilities as assigned

POSITION QUALIFICATIONS:

• Minimum Experience and Education:
• Minimum of one year data entry word processing and/or medical records maintenance experience in a medical or healthcare customer service environment.
• Required Certification/Licensure:
• Preferred graduate of an accredited Licensed Practical Nursing Program or accredited School of Vocational Nursing
• Preferred Experience and Education:
• Knowledge of Home Care Home Base EMR system
• Skills:
• Attention to detail along with excellent organizational verbal and written communication skills.
• Exceptional customer service and problem-solving skills with both internal and external customers.
• Ability to multi-task worker under pressure with changing priorities and short deadlines.
• Excellent computer skills.
• Physical Requirements:
• Sit stand move about office
• Continuing Education Requirements:
• Organization personnel are expected to participate in appropriate continuing education as may be requested and/or required by their immediate addition organization personnel are expected to accept personal responsibility for other educational activities to enhance job-related skills and abilities. All personnel must attend mandatory educational programs.

Required Experience:

Unclear Seniority