Technical Analyst

Department Contact:Bernie Maestas

Internal or External Search:External - Open to all applicants

Advertising Summary:Think of the Technical Analyst at NMSU as the ultimate problemsolver and bridgebuilder: they dive into data untangle workflows and make sure the universitys ERP systems run like a welloiled machine. This role is all about teamworkcollaborating with faculty staff and IT pros to turn complex requirements into smooth solutions while keeping projects on track and processes sharp. Success here means being patient persistent and peoplesavvy whether its troubleshooting tech hiccups streamlining operations or helping departments reach their short the TA is the goto guide who keeps technology aligned with the universitys vision all while making life easier for the campus community.

Position Details

PositionTitle: Technical Analyst

College/Division: Information Technology

Department: 440570-IT STUDENT & BUSINESS SOLUTIONS

Location: Las Cruces

Offsite Location (if applicable):

Target Hourly/Salary Rate: 48332.54 - 60415.42

Appointment Full-time Equivalency: 1.0

FLSA Status:Exempt

Bargaining Unit Announcement: This is NOT a bargaining unit position with American Federation of State County & Municipal Employees (AFSCME).

Contingent Upon Funding:Not Applicable

Standard Work Schedule:Standard (M-F 8-5)

If Not a Standard Work Schedule:

Job Duties and Responsibilities: The Technical Analyst (TA) is a member of the IT Enterprise Software Solutions team at New Mexico State this role you will serve as a key participant on a team that drive the assessment analysis and development of requirements and process workflows for various departments. The goal for the team is to ensure the correct functionality requirements and industry standards are used to develop and maintain all applications within the Ellucian ERP suite of products. The TA will also be responsible for extensive data analysis and reporting and collaborating within the team as well as with diverse constituents across the university to develop solutions for problem resolution and process enhancement opportunities.

The ideal candidate will have experience as a Business Analyst or Process Analyst in a dynamic environment that utilizes an ERP (Enterprise Resource Planning) system. Higher Education experience is preferred but not required but the incumbent must be able to learn and adapt to the higher education domain and become productive as quickly as possible. Critical skills needed to succeed are: a keen awareness and empathy in managing student faculty and staff expectations and the ability to build solid relationships within his/her team and among the diverse constituencies at NMSU. Above all the two most critical success factors for this role are:

The ability to collaborate within the team and across the community
The patience and desire to persist through obstacles to help departments achieve their goals.

Serves as the technical liaison between IT technical resources and assigned functional units. Responsible for understanding functional unit technical system needs and coordinating deployment/work efforts as needed to achieve the NMSUs IT strategic vision. Partners with Business Process Analyst. Serve as a key participant on a team that drive the assessment analysis and development of requirements and process workflows for various departments. Staying proficient on all technologies. Coordinating projects delivering projects on-time. Working with other departments across IT to ensure projects are completed.

Provides technical assistance to users or other departments helping to troubleshoot problems and improve system performance. Responsible for an area of focus to become the technical expert to understand the business and processes of assigned area.

Participate in documentation of business requirements and functional specifications for new and existing modules of software used by the University
Accurately interpret end user requirements and communicate to the development team
Work closely with development and functional teams to ensure that the delivered capability meets departmental requirements and industry standards
Support end users in resolving product related issues such as data challenges and identifying areas of improvement and needed system changes
Develop and maintain Functional Requirements throughout entire project lifecycle
Determine opportunities for automation and improvement of current processes
Work with constituents across the NMSU community to streamline existing processes and help ensure they align with University goals and objectives
Work closely with other Analysts to determine priorities schedules and manage any required changes in scope
Work closely with the Help Desk to ensure that appropriate documentation support and training related to new functionality is provided to end-users.

Qualifications

Required Education and Experience:
Associates Degree 4 years of relevant experience or a Bachelors degree 2 years of relevant experience.

Equivalent Qualifications:

Preferred Qualifications:
Must be authorized to work in the United States. Visa sponsorship is not available for this position.

Special Certification/Licensure:

Working Conditions and Physical Effort

Environment: Work is normally performed in a typical interior/office work environment.

Physical Effort: No or very limited physical effort required.

Lifting Requirements: Requires handling of average-weight objects up to 10 pounds or some standing or walking.

Risk: No or very limited exposure to physical risk.