Technical Support Engineer English
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Job Location:
Monthly Salary:
Experience Required:
Posted on:
5 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Summary
We are looking for a motivated Technical Support Engineer with 6 months to 1 year of experience and a background in Computer Science Computer Science Engineering or a related field. This role will support US-based customers so excellent English communication skills are essential.
The ideal candidate is technically curious customer-focused and eager to grow in a fast-paced collaborative environment.
Key Responsibilities
- Provide technical support to US customers via phone email and ticketing systems
- Troubleshoot basic to intermediate technical issues related to software systems or applications
- Clearly document customer issues resolutions and follow-ups
- Communicate technical concepts in a clear professional and customer-friendly manner
- Escalate complex issues to senior engineers when required
- Follow support processes SLAs and quality standards
- Collaborate with internal technical and customer success teams
- Continuously learn new tools systems and technologies used by the company
Requirements
Required Qualifications
- 6 months to 1 year of experience in a technical support IT support help desk or similar role
- Educational background in:
- Computer Science
- Computer Science Engineering
- Information Technology or related discipline
- Bilingual: Spanish & English
- Very strong English communication skills (spoken and written)
- Strong problem-solving and analytical skills
- Basic understanding of:
- Operating systems (Windows/Linux/macOS basic level)
- Networking fundamentals (preferred not mandatory)
- Software applications and troubleshooting concepts
- Comfortable working US Eastern Time hours
- Ability to work on-site from the Colombia office (El Poblado area)
Nice to Have
- Experience supporting international or US-based customers
- Familiarity with ticketing systems (Zendesk Jira Freshdesk etc.)
- Basic scripting or programming knowledge
- Exposure to cloud platforms or SaaS products
Benefits
What We Offer
- Full-time employment with growth opportunities
- Hands-on experience supporting US customers
- Collaborative and friendly work environment
- Skill development and learning opportunities
- Competitive compensation based on experience
Required Skills:
Required Bachelors degree in Information Technology Computer Science Healthcare Informatics or related field (or equivalent experience). Epic EMP and SCR (Security Coordinator) certification required. 3 years of Epic security build experience (security classes roles EMP/DEP templates). Solid understanding of IAM concepts: RBAC SOD provisioning automation authentication/authorization. Strong understanding of HIPAA SOX and healthcare security standards. Excellent analytical troubleshooting and documentation skills. Preferred Experience supporting large healthcare systems or multi-facility environments. Knowledge of EPCS audit logging and identity management for clinical systems. Soft Skills Excellent communication and stakeholder management skills. Ability to work independently and collaboratively. Strong attention to detail and commitment to secure access practices. Ability to prioritize and manage multiple initiatives.
Required Education:
Bachelors degree in Information Technology Computer Science Healthcare Informatics or related field (or equivalent experience).Epic EMP and SCR (Security Coordinator) certification required.3 years of Epic security build experience (security classes roles EMP/DEP templates).Solid understanding of IAM concepts: RBAC SOD provisioning automation authentication/ understanding of HIPAA SOX and healthcare security analytical troubleshooting an
Company Industry
IT Services and IT Consulting
Key Skills
- Database
- Jira
- Linux
- Bank
- Java
