Credit Support Supervisor

Position Purpose:

The purpose of this role is to support the Credit Support Manager in leading a team of credit administrators and ensuring efficient accurate and customer-focused credit operations across the organization. This position helps oversee daily workflows resolves operational issues and safeguards the integrity of company-wide customer data. The role delivers high-quality service to internal and external customers drives continuous process improvement supports technology adoption and provides training to stakeholders. By partnering closely with the Credit Support Manager to refine policies and procedures the Credit Support Supervisor helps strengthen cross-departmental relationships reinforce SRS culture and serve as the primary point of contact for credit support in the managers absence.

Key Responsibilities:

• Support the manager and a team of 6-8 credit administrators

• Provide Customer Service Support to our Credit Team Field Operations and Customers in a variety of duties.
• Ensure the integrity of company-wide customer data.
• Monitor daily operations and assist the admin team with resolving problems as they arise
• Support an environment of continual process improvement utilizing technology and other resources
• Provide training for internal stakeholders on technology and processes.
• Promote a customer focused environment to build proactive and meaningful relationships with internal & external customers.
• Work side by side with credit support manager to design & update policies & procedures tailored to credit supports functions
• Build & maintain relationships within and across departments to promote company goals.
• Cultivate the SRS culture.
• Other duties or projects as assigned.
• Be main point of contact for credit support when manager is unavailable

Direct Manager/Direct Reports:

• Direct Manager: Senior Manager Credit Support

Travel Requirements:

• None

Minimum Qualifications

• Excellent communication interpersonal & leadership skills.
• Decision-making problem-solving and analytical skills.
• Ability to work under pressure and multi-task in a fast-paced environment.
• Proficient in Microsoft Office applications with ability to quickly grasp new systems and complex concepts.
• Skilled at responding to difficult situations in a calm and professional manner while providing effective resolutions.

Preferred Qualifications

• Experience with DMSi/Agility Bectran and ServiceNow is a plus.

Minimum Education:

• Bachelors Degree or equivalent or 5 years experience in customer service.

Preferred Education:

• Bachelors Degree or equivalent or 5 years experience in customer service.

Minimum Years of Work Experience:

• 5 years experience in customer service.

Certifications:

• None

Competencies:

• Customer Focus Data Quality & Stewardship Communication & Collaboration Process Improvement Operational Excellence Situational Adaptability

Work Location: FSC Corporate McKinney TX